Main functions:
Application Deadline: 04/26/2024 Address: 100 King Street West Job Family Group: Customer Shared Services Bilingual - English and French-Verbal and Written communication skills Provides loan closing and portfolio monitoring support in a professional and timely manner. Facilitates the loan closing process, commitment management and the booking and accounting of the loan portfolio ensuring all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support. Acts as a subject matter expert and first contact for escalation. Provides advice and guidance to assigned business/group on implementation of solutions. Builds effective relationships with internal/external stakeholders. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Processes more complex transactions and activities. Resolves discrepancies/ exceptions for mostly routine situations, some may require further analysis, or escalates as required. Organizes work information to ensure accuracy and completeness. Supports the development of tools and delivery of training focused on delivering business results. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Participates in deal closing events to ensure conditions and funding requirements have been met. Analyzes the credit documentation to the credit approval, structures the loan parameters on the lending system and communicates deal information to deal stakeholders. Tracks and monitors credit, legal and compliance documentation/collateral and participates in the follow up and escalation process when issues are identified. Gathers additional documentation from the customer and/ or internal/external stakeholders to ensure all required information is available to fulfill client requests. Manages customer documentation to ensure that records are maintained in a proper manner. Investigates and addresses customer services issues according to established parameters, referring or escalating as required. Collaborates with internal and external stakeholders to deliver on business objectives. Analyzes data and information to provide insights and recommendations. Develops knowledge around a customers business, industry, and market in effort to better service their needs. May prepare legal documents. Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Knowledge and understanding of business units key products and services, processes and controls Good. Knowledge of standard desktop applications and department systems and applications Good. Understanding of business units risk and regulatory requirements Good. Accurate data entry skills. Specialized knowledge from education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Annual base salary: 44,500.00 - 63,500.00 CAD Annual. The base salary range represents the anticipated low and high end of the BMO Financial Group's salary range for this position. Actual salaries will vary and will be based on various factors, such as skill, experience, and qualification for the role. This position is also eligible for a bonus plan. Base salary is one component of BMO Financial Groups total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: jobs.bmo.com/ca/en/Total-Rewards Compensation and Benefits: $44,500.00 - $82,500.00 Pay Type: Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position. BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards Were here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, well help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, were focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are Were proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, well continue to build, invest and transform to drive performance that serves the good that grows.
