We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Job Description
Senior Site Reliability Engineer
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for high-reaching people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
Job Description
Do you want to be part of a team that redefines how we get work done? We are changing the way we develop, and we want you to be part of it! We are growing, with the directive to power extraordinary customer and employee experiences through software and engineering skills.
The customer is at the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering engineers with the resources to solve critical problems for the future of the business, which is why we need you.
We are seeking a self-motivated Senior Site Reliability Engineer in our Identity and Access Management space, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products delivered.
As the Senior Site Reliability Engineer, you will:
Provide hands on SRE leadership, run the production environment by monitoring availability and taking a comprehensive view of system health
Build software and systems to manage platform infrastructure and applications
Drive transformation by automating existing processes, improving reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
Provide primary operational support and engineering for multiple large-scale distributed software applications
Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
Lead technology currency, drive innovation with introducing automation (server patching, certificate management, compliance, etc.)
Create sustainable systems and services through automation and uplifts, set vision for SRE practice including but not limited to monitoring, alerts, self-healing, reliability testing, chaos engineering
Partner with development teams to improve services through rigorous testing and release procedures
Participate in system design consulting, platform management, and capacity planning
Balance feature development speed and reliability with well-defined service-level objectives
You will bring and continuously build upon the following skills:
5+ years SRE experience working in or leading complex enterprise implementations
An entrepreneurial spirit and comfort working within a rapidly changing startup environment; you love the challenge of working on a small team and being part of a larger movement to change the engineering culture of an enterprise
Advanced knowledge of following SRE practices
Shell scripting
GitOps, Jenkins, Terraform
Azure, Azure Kubernetes, Linux, Docker
Dynatrace, New Relic, Prometheus, Grafana, Azure Monitor
Chaos Engineering
Strong Kubernetes and AKS exposure
Azure Automation (Nice to have)
Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other Software Engineering best practices to accelerate the delivery and quality of new features
Eagerness to learn emerging technologies and understanding how they will impact what comes next
A capacity for constant learning from both success and failure, remaining open to change and continuous improvement
Excellent organizational and problem-solving abilities that enable you to manage through the creative process
Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes to engineering leadership
Nice to have:
In-depth hands-on experience in Azure Automation
Certified Kubernetes Application Developer (CKAD)/Certified Kubernetes Administrator (CKA)
Microsoft Azure certification
What can we offer:
Competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.
Our commitment:
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity, and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Salary range is expected to be between
$92,190.00 CAD - $171,210.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.