Purchase, setup and maintain company equipment (printers, PCs, Softwares etc)
Maintenance of company softwares, licenses, networks etc.
Perform Hardware and Software troubleshooting upon requests
Supervise and co-ordianate tasks of IT department
Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
Installs, configures and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
Maintain and replace work station UPS power supplies as needed.
Performs and/or oversees software and application installation and updates.
Maintains site licenses for department/organization.
Maintains network security, including maintaining firewalls, file permissions, file system integrity, and adding and deleting users.
Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties. Conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
Provides computer orientation to new and existing company employees.
Performs data entry using word processing, spreadsheet or database commands and formats material as required. Prepares graphic exhibits using software for presentations and agendas.
Performs routine maintenance tasks related to hardware/software or files technical assistance requests as necessary
Phone System -- Responsible for the deployment, and maintenance of all cellular and desktop phones.
Desktop support -- Responsible for end user and desktop support as needed.
Perform other IT related tasks
NOTE: Please send your resume and cover-letter by email to [email protected] with SUBJECT: Help Desk Supervisor
Only shortlisted candidates will be contacted. NO phone calls please!
Exigences
Langues demandées
Français:
Pas du tout
Anglais:
Excellent
Scolarité
Niveau:
Collégial
Diplôme:
DEC (Collégial)
Statut:
Terminé
Expérience de travail
Expérience minimum requise:
3 mois
Compétences recherchées:
Skills
1-2 years help desk experience.
Ability to communicate technical information to nontechnical personnel.
Ability to install, configure and maintain personal computers, networks and related hardware and software.
Knowledge of computer and/or network security systems, applications, procedures and techniques.
Ability to identify and resolve computer system malfunctions and operations problems.
Skill in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.
Patience
Able to work weekends
Excellent interpersonal skills
Diploma or degree in related field
Primary Application Knowledge:
Microsoft Windows XP Professional
Microsoft Windows 7 Professional
Microsoft Office Professional
