Offre d'emploi - Cibc's discount on-line brokerage seeks bilingual customer service reps - Finances & Immobilier

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9 janvier 2009 - 17:55 | English

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Cibc
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Cibc's discount on-line brokerage seeks bilingual customer service reps

Numéro de référence:	16363
Secteur d'emploi:	Finances & Immobilier
Principales fonctions:	NEW CLASS IN SESSION: JANUARY 12th, 2009!!! In a contact centre environment (open Monday to Friday from 8am-8pm), the Customer Service Representative will answer incoming calls from our on-line investors and promptly provide detailed information to Customers inquiring about stock quotes, online support, account administration, and general questions. The ideal candidate will have a proven track record in customer service and have a passion for meeting and exceeding customer expectations. Additionally, the Customer Service Representative will be successful by recognizing and accurately assessing and responding to customer needs
Statut:	Permanent
Horaire:	Temps partiel
Quart de travail:	Jour, Soir, Quart de travail
Nombre d'heures par semaine:	up to 37.5 heures
Salaire:	17.00$ par heure
Date d'entrée en fonction:	2008-01-12
Nombre de poste(s) à combler:	5
Description détaillée:	-providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner ·quickly analyzing and interpreting customer inquiries to identify customer needs ·listening to customers, asking questions as appropriate to discover needs while simultaneously using keyboard information received by on-line systems (i.e.multi-tasking) ·fulfilling customer expectations in ways that also comply with policies, practices and procedures ·identifying and resolving complaints, influencing to achieve a solution which is mutually satisfactory to the customer ·accurately assessing and responding to customer needs, using sound judgement and flexibility when recommending appropriate options/solution REQUIREMENTS: - Must be available to work up to 37.5 hours - Must be available to be scheduled to work within the business hours of 8am to 8pm Monday to Friday -Computer literacy in a Windows environment ·Good telephone skills ·Good problem solving and decision making ability ·Adaptability & flexibility ·Good organization and time management skills; must be able to work in a fast paced environment ·Experience in the financial services and/or investment industry in a customer service role is preferred ·Fluency in French and English required ·Preference will be given to candidates that have completed the Canadian Securities Course (CSC) *Please note, this is a 6-month CONTRACT position with the possibility of being hired Full-Time permanent based on personal performance and business volume *

Exigences

Langues demandées
Français:	Excellent
Anglais:	Excellent

Scolarité
Précisions:	Candidates with a Bachelor's degree in Finance, Commerce or Economics preferred. Candidates who have completed or are enrolled in the Canadian Securities Course preferred.