Job Summary
The Field Service Technician is responsible for service, installation, and support of Weinig/Holzher equipment for the furniture, cabinet, millwork, molding, lumber and other related industries.
Primary Areas of Responsibilities
- Responds to customers in a pleasant, professional, and timely manner
- Maintains / develops rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
- Diagnose errors or technical problems and determine proper corrective actions
- Document service and installation actions by completing work orders, parts forms, and inspection reports. Ensure these reports are returned promptly for processing
- Instruct and provide training to customers and colleagues on proper use regarding applications, operation and maintenance, hardware failures, software and programming
- Assist customers to achieve optimum efficiency and machine reliability
- Updates job knowledge by participating in educational opportunities; reading professional industry publications
- Increase the value of the service call by seeking to apply additional service or parts where possible
- Development of Weinig Holzher Canada's service business
- Other duties as assigned
Education, Experience, Skill and Requirements
- Mechanical, electrical/electronics skills with industrial/capital equipment
- Experience with computers, pneumatic and hydraulics
- Drive systems, PLC, programming logic
- Experience in the woodworking industry a plus
- Class 5 Driver's License with a clean driver abstract
- Provide a reliable vehicle for business use appropriate of a service technician
- Ability to adapt to changing priorities and processes, work effectively under pressure
- Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
- Ability to take direction and offer positive feedback
- Standard hand tools required
- Lift and carry weights of 50 pounds or more
- Ability to work on all components of equipment, above, below or around
- Ability to work independently and make decisions combined with the ability to work as part of a team and share information
- Excellent customer service skills
- Strong time management and organization skills with a keen attention to detail
- Valid Passport for out of country travel
- Current immunizations and vaccinations for domestic and international travel
Working Conditions
- Possibility of exposure to flammable substances, Dust particulate, load noise
- Work "on call" or outside of regular hours if required
- Long periods of, sitting, standing, crouching, lifting and bending
- Travel on short notice and for extended periods may be required
Health and Safety
Safety is critical in all Weinig Holzher Canada Operations and this position plays a key role in ensuring the safety of Weinig Holzher Canada staff, customers, the public and the environment by being a leader in safety behaviour and communication. Employees are expected to:
- Complete safety training as required
- Complete code of conduct training
- Have a knowledge of and apply safe working practices and procedures
- Act in accordance with Health and Safety Legislation and Practices
- Act in accordance with company safety policies and practices
- Wear PPE as required
This position is Safety Sensitive and requires compliance with Weinig Holzher Canada's Drug and Alcohol Policy.
Disclaimer - Job descriptions are not intended as, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of the principle job duties and responsibilities and are guidelines subject to change.
- Mechanical, electrical/electronics skills with industrial/capital equipment
- Experience with computers, pneumatic and hydraulics
- Drive systems, PLC, programming logic
- Experience in the woodworking industry a plus
- Class 5 Driver's License with a clean driver abstract
- Provide a reliable vehicle for business use appropriate of a service technician
- Ability to adapt to changing priorities and processes, work effectively under pressure
- Proficient with computers (Microsoft Office and Windows, CAD/CAM software)
- Ability to take direction and offer positive feedback
- Standard hand tools required
- Lift and carry weights of 50 pounds or more
- Ability to work on all components of equipment, above, below or around
- Ability to work independently and make decisions combined with the ability to work as part of a team and share information
- Excellent customer service skills
- Strong time management and organization skills with a keen attention to detail