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Cfaa certified alarm technician - thunder bay

Reference number: 
90631
Publication date: 
> 20 days 
Sector of activity: 
General career opportunities
Main functions: 
RESPONSIBILITIES

• Responds to customer service calls, checks indicated points of trouble, analyses requirements of system involved checks and test systems components
• Provide all information as needed to the Service Coordinator so that data is current
• Advise on equipment required and time estimation for replacement parts following service visits
• Performs preventative maintenance and diagnostics on systems and components according to the service level agreement
• Assist in major projects as well as with installations & commissioning
• Works with other employees, companies or external service providers or vendors to arrange servicing to resolve problems
• Identifies additional opportunities including time and material work system extensions, upgrades and service contact expansion passes leads to Service Sales
• Completes service repairs, replacements, upgrades, adjustments and calibration on systems and components
• Participates in job site final walk and or final completion for systems to service turnover on assigned jobs
• Delivers technical support coaching and direction to end users and other Service Technicians as applicable
• Represent the Company at customer premises in a professional manner at all times
• Establish a good working relationship with all customers
• Completes and submits written service reports covering all aspects of each assignment and activity
• Ensure that all site files are kept up to date for each contract
• Adhere to the Health and Safety Act at all times
• Be flexible and willing to work additional hours in order to meet deadlines
• Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation
• Complete appropriate company documentation in accordance with company procedures
• Ensure that all test equipment and tools issued by the company are maintained in good condition kept secure and tested
• Attend personal training programs
• Carry out any other reasonable duties as requested by management
State: 
Permanent
Schedule: 
Full time
Quarter: 
Day
Job start date: 
2014-10-31
Detailed description: 
SPI Health and Safety offers a stimulating and challenging work environment. If you are up for a challenge, are a real go-getter, someone who exudes passion in all that you do, are creative and imaginative then WE WANT TO HEAR FROM YOU! In addition to our remuneration package, we have some pretty fantastic benefits to offer:

- Flexible group insurance plan – This includes extended health, dental, long term disability and life insurance.

- SPI Health and Safety believes that a healthy employee is a happy employee and we promote this by offering all employees a discount on their physical fitness programs.

- SPI Health and Safety offers employees the use of the Employee Assistance Program. This short term service will help you with problems that have an impact on your home and work life.

- Have you ever had to work and miss your child’s recital? Have you ever had to come to work under the weather because you couldn’t afford to miss a day? With our paid sick/flexible leave you never have to worry again.

- Paid vacation days so you can take some well deserved time off!

- Are you prepared for your retirement? What better way to save for your retirement than to contribute to an RRSP plan through payroll deduction and have your employer help you by contributing to your future retirement as well?

- If there is a course you would like to take which enhances your position, SPI Health and Safety offers employees a set educational reimbursement benefit. SPI Health & Safety is dedicated to helping its employees realize and fulfill their full potential! We promote learning!

- Products offered by SPI Health and Safety are qualified for generous employee discount you can use for yourself and immediate family!

- We have a relaxed, family oriented and professional company which offers a business casual dress code and every Friday is denim day.

- We like to get together throughout the year with holiday parties, family picnic/BBQ’s, community events and have some FUN!!!!
Requirements
Languages asked for
French: 
Not at all
English: 
Excellent
Education
Level: 
Collegial
Diploma: 
DEC (Collegial)
State: 
Finished
Working experience
Minimum experience required: 
3 years
Qualifications required: 
QUALIFICATIONS

• Degree or Diploma, experience will be considered in lieu of education
• Valid CFAA certification
• Must be bondable
• Proven diagnostic skills - able to systematically identify and resolve technical problems
• Self-motivated and calm under pressure
• Commercially and technically aware
• Good communication skills - verbal and written
• IT literate
• Clear driver’s abstract essential
• Experience in delivering high quality customer service to a broad range of customers
• Understanding of the Building Code and Fire Alarm regulations
• Good knowledge of Notifier fire systems as well as third party systems and relevant standards
  • Resume required
    • Work place
    Thunder bay ,  Northwest, Ontario