The Technical Support Representative is the first line of contact for our clients customers. They will represent Teleperformance and our clients in a professional and responsible manner.
Duties/Responsibilites:
•Responsible for all customer inquiries and questions
•Provide excellent customer service at all times
•Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
•Follow up to customer inquiries by taking specific action in a timely manner
•Exercise retention efforts when appropriate
•Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
customer with the correct price plan
•Work with confidential customer information
•Problem solve to help customers resolve issues on first call
•Enters data from customers into various software programs
•Appropriately communicate with upset customers to resolve their inquiries
•Thrives as a team player in a fast-paced, high-energy, change-oriented environment
•Performs other related duties and assignments as required and as assigned by supervisor or manager
