Weare looking for a Service Manager in Montreal QC to be responsible for organising the service department and in particular, controlling it’s resources and utilizing it’s assets to achieve maximum efficiency. Overseeing the day-to-day management of the service area.
State:
Permanent
Schedule:
Full time
Quarter:
Day
Salary:
60000$ to 65000$ by year
Job start date:
2015-08-31
Number of positions to fill:
1
Detailed description:
Responsibilities
Providing high quality, up-to-date documentation for all service arrangements
Motivating and guiding a team
Seeking out, establishing and maintaining relationships with operational contacts within each client
Making sure that all account and contract details are up to date
Investigating technical issues
Accurately recording service times, job costing and invoicing in the Service Department
Escalating operational issues to senior management
Proactively developing and retaining key customer accounts
Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets
Carrying out quarterly billing checks and inventory audits
Arranging for all outstanding debts to be collected within due time periods set
Collecting and analysing data, then using it to plan and manage both projects and systems
Keeping costs down by focusing on the reduction of leakage
Taking corrective action where inadequate performance is suspected
Assisting in the development of a customer service policy for the company
Confirming that contracted payment terms are adhered to
Following up on all outstanding issues
Requirements
Languages asked for
French:
Excellent
English:
Functional
Education
Level:
None
Details:
electronique is an assset
Working experience
Minimum experience required:
1 year
Qualifications required:
Experienced in the management of a field based team
Ability to work closely with and develop relationships with clients
Improving and developing the knowledge & skills of others
Highly organized with a positive 'can do' attitude
Knowledge of progress monitoring and reporting
Ability to organise clerical work, administration, control systems and financial resources
Experience of using modern business methods in a practical way
Knowledge of recruiting, selecting and appraising staff
Able to handle communications and corporate affairs
Building effective and efficient teams
