Through a variety of techniques, including role-playing, employees will learn when, how and why to:
• Establish rapport with
potential customers
• Identify caller needs
• Build value before quoting rates
• Ask for a commitment.
Targetted audience:
Employers
Training date:
Available at all time
Registration date:
At all time
Cost:
Varie selon le programme de renforcement choisi
Detailed description:
In this program, which can be anywhere from one to four days, Signature Canada teaches guest service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms.