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The employer
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Job
 

Cutomer service representative

Reference number: 
90315
Publication date: 
> 20 days 
Sector of activity: 
Main functions: 
Primary Responsibilities:

• Act as a liaison between the customer and COSME Inc.
• Assist with complaints, orders, errors, account questions, billing, cancellations and other queries.
• Resolve customer complaints via phone, email, mail or in person.
• Answer telephone calls and make the appropriate transfers.
• Greet customers warmly and ascertain reason for call.
• Take payment information and other pertinent information such as contact information (telephone numbers, address, email address, etc).
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
• Input and output of items from the inventory.
• Contact the transportation Company to make shipping arrangements.
• B.O.L (prepare all of the appropriate documentation for shipping –customs papers, etc).
• Collaborate with the accounting department to ensure accuracy of payments and transaction records.
• Perform other related administrative duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
State: 
Permanent
Schedule: 
Full time
Quarter: 
Day
Job start date: 
2014-10-08
Number of positions to fill: 
1
Detailed description: 
The job of Customer Service Representative was established for the purpose of providing customers with information and services and to address inquires about products and services; furthermore, the incumbent of this post will provide direct support to the Sales Manager on the ongoing development of existing customers to ensure that the department is able to meet its sales targets.
Requirements
Languages asked for
French: 
Excellent
English: 
Excellent
Education
Level: 
Collegial
Diploma: 
DEC (Collegial)
State: 
Finished
Working experience
Minimum experience required: 
3 years
Qualifications required: 
• Collegial diploma completed.
• 3 to 5 years of relevant job experience.
• Fluently bilingual in English and French (written and spoken).
• Ability to read technical drawings.
• Knowledge of Microsoft Office.
• Prior experience in the structural steel industry is an asset.
• Strong communication and presentation skills.
• Strong analytical and problem solving skills.
• Willingness to learn, improve and adapt.
  • Resume required
  • Work place
    La salle ,  Montreal, Quebec