Functional

Excellent

Spanish

Collegial

Minimum College degree required.

1 year

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology. Knowledge of electronic equipment/systems, and computer hardware and software, including inhouse ERP, applications and programming for client account management and data entry. Executing sales or other financial transactions.
Discussing goods or services information with customers. Promoting products. Preparing documentation for contracts, transactions, or regulatory compliance. Managing one's own time. Developing specific goals and plans to prioritize, organize, and accomplish your work. The ability to organize and process critical information.Analyzing information and evaluating results to choose the best solution and solve problems. Keeping uptodate technically and applying new knowledge to your job. Processing Information: compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Effective communication with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or email.
Providing information to supervisors, coworkers. Developing constructive and cooperative working relationships with others,
and maintaining them over time.
Languages asked for : spoken languages : French and English
written languages : French and English