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Lieu - Location : Montréal
Poste # - Posting # : 5210516
Durée - Duration : Permanent - temps plein / full-time (8:00 AM to 4:30 PM)
Rémunération - Salary : à partir de / starting from : $40,000 + (selon l'experience / based on experience)
Inclus - Including: Bonus, Avantages sociaux / Group Benefits
Début - Start Date: immédiat / immediate
* Doit être Canadien(ne) ou détenir un permis de travail Canadien. / Must be Canadian or have a Canadian working permit.
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Order Desk / Customer Service Representative
Our client is a leading distributor of digital equipment including industrial embroidery and sewing machines, direct to garment printers, lasers and wide to format printing equipment.
Our client is looking for a Bilingual Order Desk Representative, whom is customer service oriented. The successful hire shall be able to communicate kindly with customers by telephone, e-mail and at times face to face in a professional manner and process orders accurately and efficiently.
SKILLS REQUIRED:
• Experience in up selling, ordering for and dealing with customers is a must.
• Ability to make prompt decisions, a skilled decision-maker, conducting some deals on the spot with the guidance of corporate guidelines.
• Strong negotiating skills.
• Ability to utilize point-of-sale software to generate orders, picking slips and invoices.
• Have some level of mechanical and technical understanding of machinery, automotives or similar.
• Proven ability to manage inventory and payment transactions.
• Superior ability to positively relate and communicate with customers including excellent following up skills.
Key Responsibilities shall include but are not limited to:
• Provide estimates and billings and process payment transactions by cash or credit.
• Proficient in Microsoft office including: Excel, Word and Outlook.
• Possess a strong command of the English and French language.
• Process orders received via telephone, e-mail or faxed in a timely fashion.
• Maintain a courteous interaction with customers, suppliers and in-house technicians.
• Follow up on customer requests and respond to inquiries and complaints.
• Handle customer returns and credit notes.
• Search both paper and electronic databases to find inventory part numbers.
• Provide information on pricing product availability and be able to up sell.
• Track back orders and update customers on deliveries.
• Track back orders from suppliers and follow up on late deliveries.
• Manage shipping and receiving of spare parts and supplies as well as receiving and stocking machines motors.
• Take charge of inventory control.
• Communicate with sales and service and other departments on customer matters.
• Address various corporate departments on projects when necessary.
If you are interested in this position, please send us your CV by email or by fax: 514-696-3963
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PERSONNEL CHEZ-VOUS
Services de Recrutement
Recruitment Services
www.PersonnelChezVous.ca
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