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Lieu - Location : Montréal : Lachine
Poste # - Posting # : 5220616
Durée - Duration : Permanent - temps plein / full-time
Rémunération - Salary : à partir de / starting from : $40,000 + (selon l'experience / based on experience)
Inclus - Including: Bonus, Avantages sociaux
Début - Start Date: immédiat / immediate
* Doit être Canadien(ne) ou détenir un permis de travail Canadien. / Must be Canadian or have a Canadian working permit.
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Do you like to work out? Are you into gadgets that track your activity levels, work outs, heart rates, etc?
Are you known to have a proven track record of providing excellent Client Services in both English and French?
JOB DESCRIPTION :
Reporting to the Logistics and Customer Care Manager, the successful hire shall be the primary contact for consumers, customers, and internal staff who have questions and/or require troubleshooting of the company's products.
In due time, the successful hire shall become a product specialist and in accordance to our client's customer care policies, he or she shall supply users of the product with knowledgeable responses to phone or email questions.
The successful hire shall need to be flexible in how he/she works and be efficient amongst cross functional teams and be able to change work priorities as the day progresses. One must have STRONG People skills and be calm in nature to handle at times, escalated calls from customers.
This is a really young and dynamic work place. Attire is clean business casual.
SKILLS REQUESTED :
• Strong problem solving skills.
• Ability to interpret technology concepts to others.
• Strong technical aptitude.
• Positive, confident attitude.
• Strong leadership skills, excellent organizational, analytical and communications skills.
• Interpersonal skills/ ability to communicate on all levels.
• Ability to manage independently; self-starter or self motivated.
• Proven ability to work in a small team environment.
QUALIFICATIONS :
• Minimum 3 years of customer service, sales or technical support experience.
• Bilingual - oral and written in English & French- 80% of the time shall communicate in English, 20% in French.
• Sales support or similar background in sporting industry exposure desirable.
• Knowledge and Interest of sports electronics and fitness training tool.
• Knowledge and interest of sport and fitness training concepts.
• Intermediate-advanced computer troubleshooting skills required (MS Windows XP/Vista/7 and MAC).
• Proficient in Microsoft Office or equivalent.
• Lotus Notes and SAP experience an asset.
• Minimum Bachelor’s degree, kinesiology or physical education degree an asset.
If you are interested in this position, please send us your CV by email or by fax: 514-696-3963
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PERSONNEL CHEZ-VOUS
Services de Recrutement
Recruitment Services
www.PersonnelChezVous.ca
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