The Opportunity

Accountable/responsible for ensuring all service calls are addressed in a timely and effective manner; supervise available technicians and resources to maximize productivity and proficiency to meet targets.

The Role

• Responsible for day-to-day support of the Service department
• Executes initiatives that contribute to long-term operational excellence and maximizes efficiencies including service & warranty programs at the branch
• Supervise service technicians to ensure repair are performed in a timely and effective manner to meet customer Expectations
• Provide coaching and training for all service technicians and Service Admins
• Work with customers, suppliers and co-workers to fulfill service orders and inquiries within service and cost expectations

Management Scope and Responsibilities

• Budget: No budget responsibilities (may purchase items within budget and approved supplier)
• Leadership / Supervision: Supervises a work group of service personnel providing daily work direction and oversee 2 satellite locations.

The Candidate

Education: Post secondary education. Skilled trade certification considered on asset

Work Experience: 2-4 years of relevant work experience. Previous experience in the truck or mobile equipment service industry considered an asset. Qualified technician is an asset.

Knowledge: Experience working with equipment repairs, trouble shooting and generating quote labour hours

Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional "perks."

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Flexible work arrangements
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.