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  20 mars 2010 - 23:09 |  English 
 Détails de l'offre d'emploi
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L'employeur
Atrion International Inc
(informations sur l'employeur)

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Emploi
Manager customer relationship management.
Numéro de référence:  32260
Date de publication:  3 mars 2010
Secteur d'emploi:  Vente et Service à la clientèle
Référence interne:  CRM
Principales fonctions:  Atrion has an exciting new opportunity for a Manager of Customer Relationship Management (CRM). As a member of the Marketing & Alliance team, you will have the primary responsibility to design, implement and analyze the results of a Sustainable CRM practice throughout the company.
Statut:  Permanent
Horaire:  Temps plein
Quart de travail:  Jour
Nombre d'heures par semaine:  40 heures
Salaire:  60000$ à 65000$ par année
Date d'entrée en fonction:  2010-01-18
Nombre de poste(s) à combler:  1
Description détaillée:  Responsibilities: Gather the requirements. Elaborate an implementation plan based on agreed priorities. Establish a budgetary and resource estimate for the project. Define measurable and attainable objectives for the project. Given the important changes that this project will trigger within the company, Customer Care - Change Management will be among your responsibilities.

Responsibilities include the recruiting of the right consultants to help out in this project and provide appropriate training and information sessions to the employees are a few of many other responsibilities that you will have to fulfill to ensure a successful implementation.

Create a seamless process and open communication among all levels of company employees for better management and control of information.

Develop programs that Atrion can embrace to become a more customer-centric organization.

Nurture customers expectations.

Develop and Manage the Account Management system for Atrion’s top 50 accounts.

Personality traits: Possesses a rigorous analytic background that includes an in-depth understanding of best analytical practices in all aspect of our businesses and demonstrates the ability to constantly monitor results and refine approaches accordingly.

Demonstrates the ability to be passionate about understanding the dynamics of influencing customer behavior and ability to translate those findings into meaningful, prosperous long-term relationships and gains for Atrion.

Demonstrates the ability to drive results and initiatives; possesses persuasive skills to drive strategy, supported by analytical rigor.

Demonstrates articulation, high-energy, and creativity to identify what motivates customers, partners and suppliers.

Analytical skills, to critically evaluate the information gathered from multiple sources

Organizational skills, to work with the vast array of information gathered during elicitation and analysis.


Job Qualifications

Experiences: More than 5 years of experience within Atrion. Involvement in the change management program of Atrion (SDF) is definitely an asset.

Culture: Must have significant positive experience in interacting with different Customer cultures.

Traveling: Given the global nature of Atrion’s Customers and Partner, the candidate must be willing and capable of traveling at least one week per month. The possibility of relocation must also be considered.

Languages: Fluent working knowledge of English and French;
Any other languages an asset;

Computer Proficiency: Required: MS Office,

Useful experience: Business Consultant
Sales
SDF
Exigences
Langues demandées
Français:  Excellent
Anglais:  Excellent
Scolarité
Niveau:  Universitaire
Diplôme:  Baccalauréat
Statut:  Terminé
Précisions:  Base salay of 40-45K + incentive plan of possible 18-20K
Expérience de travail
Expérience minimum requise:  5 ans
Compétences recherchées:  Mandatory: Experienced in managing customers with software development projects in development.
  • Curriculum Vitae requis
    		•
    Lieu de travail
    St-laurent, Montréal, Québec Localisation Localisation
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