Job Opportunity - Desktop support agent-$16-$17/h - Sales and customer service - JobMIRE

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March 12, 2010 - 17h31 | Français

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Quantum Management Services Employment agency (informations about the employer)
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Job

Desktop support agent-$16-$17/h

Reference number:	23087
Publication date:	August 5 2009
Sector of activity:	Sales and customer service
Internal reference:	RLI16462
Main functions:	Are you looking for a new opportunity where you can expand your technical skills? Our client, a leader in the food industry, is currently looking for several Desktop Support Agents to act as a first call resolution/tech support as you support the Montreal head office. This is a temporary position with the possibility of becoming permanent. Shift Work: Required to work on rotation on a 24 hours / 7 days schedule, but the work schedule are distributed several weeks in advance. Responsibilities: - Provide first point of contact for internal customers through which service requests and problems are managed - Apply understanding of computer software and hardware to resolve user’s issues - Answer issues received via various mediums from employees with respect to software and hardware - Analyze customer’s issues over the phone to determine if they require escalation to other support groups - Execute escalation procedures and follow defined call resolution procedures - Register customer’s incident/inquiry/request using Remedy 7.0. - Maintain accurate and up-to-date support documentation on appropriate environment (web, server, hardcopy, etc.) - At times, assist with the leadership of department projects and guide Senior Support Analysts Knowledge and Skills Required: - 2-4 years of experience in a call center environment - Post-secondary education in Computer Science or related discipline - Good understanding of client/server enterprise - The ability to communicate effectively, as well as possessing effective interpersonal skills - Experience working with remote access software is an asset - Experience working with incident tracking software is a definite asset - The ability to work in a fast paced environment - Past experience in training end users and coaching - Retail and/or food distribution experience is a definite asset Connecting you + Quantum: With our contacts and your skills, we're a winning combination. Put Quantum on your team and apply today! Contact Information Rachel Lieblein Phone: (514) 985-6008 Fax: (514) 849-8846 If you refer a friend who is hired, you may be eligible for a monetary referral bonus or you may choose from a selection of Roots merchandise, depending on the specialty and position. We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted. You will certainly be contacted before we submit your resume to any of our clients. Quantum is an equal opportunity employer.
Salary:	16.00$ to 18.00$ by hour
Job start date:	2009-06-09

Requirements

Languages asked for
French:	Excellent
English:	Excellent

Resume required

Work place

Montreal, Quebec

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