Main functions:
The Opportunity ZE is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provide clients with powerful capabilities for data collection, process automation, and business intelligence through web based analytical tools, services, and dashboards. Product (ZEMA) Support's Mission - We are the face of ZE to the customer: ensuring them satisfaction in their investment. We are proud of our integrity, security, and 24/7 availability to help customers succeed, as we do along with them. We are looking for candidates in Vancouver who are technical and understand how to interact with and serve our Enterprise, Hosted, and SaaS customers. Key Responsibilities? -Troubleshoot and configure processor issues (credentials, certificate, add, and delete) -Perform Health Checks of monitored systems -Basic troubleshoot a failed DM update and maintain knowledge on what, when, where, and how to escalate a failed DM update -Effectively communicate with other teams and stakeholders during the process any incidents or escalations -Participate in knowledge sharing sessions and discussion of improved processes or inventions. -Develop knowledge base articles and document learnings and new processes -Analyze historical issues and perform root cause analysis, identify improvements and manage the implementation for corrective and preventative measures -Troubleshoot system performance and errors and escalate them accordingly -Use Fusion/JIRA/Ivanti ticketing system to communicate and track issues to resolution -High attention to detail, follow implementation plans Requirements -0.5-2 years’ experience in a technical client-facing role. Experience directly working with clients to formulate solutions/requirements and building relationships with clients to improve services -Service Oriented Architecture certification/experience preferred -Demonstrated ability to work with various IT teams, business, and project groups to solve client issues -Ability to work a flexible rotating shift -Automation or DevOps experience desired, but not mandatory About Us ZE PowerGroup Inc. (ZE) is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management and IT. Our head office is in Vancouver, BC, and we have operations in Houston, Raleigh, London, Singapore, and Madrid. With a dynamic corporate culture and supportive management team, a career at ZE is what you make of it. Our environment is defined by the people that work in our company. We stress a balanced approach to work and healthy living. We have a games area as well as onsite Yoga. Our head office is located conveniently next to the Richmond Middle Arm waterfront trail, Olympic Oval, and Steve Nash Fitness club. ZE offers excellent career development opportunities along with a competitive compensation and benefits package. If you are the kind of person who takes initiative, has a positive attitude, and wants to make an impact, then we want to hear from you. Response Information Please apply by entering the link below and filling out an online application. E-mail applications will not be considered. Thank you.
