Source : JobIllico
The employer

nomadis

Job
View or Apply

Application Support Technician

Reference number: 
909223476
Publication date: 
March 28 2024 
Main functions: 
About Nomadis

Founded in 2001, Nomadis is a company specializing in workforce logistics as well as the logistics of health services in remote areas.

Through our participation in several projects in Nunavik and Nunavut, we have encountered significant challenges in managing travel and accommodation for Indigenous communities. Our software solutions were born from the need to provide a more reliable, innovative and cost-effective solution to meet these challenges.

Today, Nomadis helps organizations around the world reduce costs and risks associated with workforce management, travel and accommodation. We provide consulting and integration services to streamline our clients' business processes and ensure they are equipped to achieve their goals and commitments.

Position : Application Support Technician (#E2403-AST)

We are currently looking for a technical / application support technician. This person will have as principal responsibility of providing a technical application assistance (level 2 and level 3) and to assure the total satisfaction of our customers.The person will configure our applications and accompany our customers in their use to answer various questions and solve technical problems.

Responsibilities
  • Configure, maintain and update our applications on client installations and in our cloud infrastructure;
  • Act as the primary point of contact for Level 2/3 expert technical support to our clients, across multiple channels: helpdesk, email, phone, chat;
  • Take ownership of the client's requests and ensure quick response and resolution of all issues, escalating to the technical/product team or account manager only as required;
  • Respond to and resolve emergency incidents on a 24/7 basis (on occasional occurrences);
  • Ensure client requests, issues and bug reports are always captured in the Helpdesk system and Issue/Development tracking systems;
  • Monitor the cloud infrastructure and quickly address any issues or warnings arising to ensure the SLAs are met;
  • Contribute to technical and user documentation as required;
  • Engage in continuous training and knowledge sharing activities with the team to always be on the forefront of technologies and methodologies;
  • Promote the values, mission and culture of the company.
Skills and Profile

  • Resourcefulness, autonomy and ability to work collaboratively with an extended team and the clients;
  • Versatility and ability to adapt to a continuously evolving environment, technologies and methodologies;
  • Strong analytical and problem-solving skills with the persistence and determination in solving complex problems and working within constraints;
  • Bilingual French/English. Spanish is a strong asset.
We Offer

Join our team and immerse yourself in a friendly, dynamic and inspiring work environment where fairness, respect, trust and collaboration reign.

With us, your well-being is a priority, and we offer you:

  • A competitive salary,
  • Flexible working conditions (time and location),
  • Social benefits,
  • A collective retirement savings plan and a deferred profit sharing plan
  • Development opportunities,
  • Promising career prospects

We operate in hybrid mode with flexibility on scheduling and teleworking - we provide all the tools required to be able to work remotely while maintaining close collaboration and a strong team spirit. The mandate also involves traveling periodically for various events and trade missions.

First and foremost, we recruit energetic and dedicated people who are passionate about their work and who fit perfectly with the company culture.

You can submit your application from our website at https://nomadis.co/fr/carrieres/.


Required Technical Skills
  • Demonstrated experience in solving technical problems in IT applications;
  • Basic knowledge of SQL language;
  • Knowledge or experience in software development (full stack) an asset.
Professional and Academic Experience
  • DEC, AEC or DEP in Information Technology;
  • 3 years relevant work experience dealing directly with clients ("B2B");
  • Experience with an international clientele is an asset.
Salary: 
to be discussed
Requirements
Education
Diploma: 
College
Working experience
Minimum experience required: 
3-5 years
Qualifications required: 
Required Technical Skills
  • Demonstrated experience in solving technical problems in IT applications;
  • Basic knowledge of SQL language;
  • Knowledge or experience in software development (full stack) an asset.
Professional and Academic Experience
  • DEC, AEC or DEP in Information Technology;
  • 3 years relevant work experience dealing directly with clients ("B2B");
  • Experience with an international clientele is an asset.
Work place
Montréal , QC