• Manage the company's customer service operations and ensure that clients' needs and expectations are met.
• Develop and implement service support policies and procedures to improve the customer experience.
• Support both internal and external stockholder, addressing their inquires, concerns and requests promptly and professionally.
• Conduct regular performance evaluations and provide constructive feedback to support service staff and ensure that they are adequately trained and equipped to handle customer inquiries.
• Collaborate with other departments to identify and resolve service-related matters, ensuring seamless coordination and alignment of support services with overall business objectives.
• Monitor and control operational budgets and expenses, optimizing resources allocation.
• Prepare and analyze operational data and metrics, track performance costs and revenues, and identify areas for improvement.
• Implement and maintain efficient record-keeping systems and databases for administrative purposes.
• Communicate with drivers, customers, and vendors to build and maintain strong relationships with them, serving as the primary of contact.
