Company Name: TY Peak Tax Services Inc.
NOC: 1122 – Professional occupations in business management consulting
Starting Wage: 41.5 CAD/Hour
Schedule: Full-time, Permanent
Work Hours: 7 hours/day, 5 days/week
Work Location: 902-250 Consumers Rd., North York, ON, M2J 4V6
Start Date: As Soon As Possible
Language of work: English
Position Summary:
Reporting to the Operations Manager, the Operations Management Consultant will provide services to management such as analyzing the structure, operations, managerial methods or functions of an organization in order to propose, plan and implement improvements.
Main Job Duties:
• Analyze and provide advice on the managerial methods and responsible for the overall information and data management.
• Conduct research to determine operational efficiency and effectiveness of organizational policies and programs.
• Conduct assessments and propose improvements to methods, systems and procedures in operations, records management and communications, etc.
• Conduct quality audits and develop quality management and quality assurance standards for ISO registration.
• Provide guidance and support to businesses on regulatory policies and procedures; ensure internal compliance with regulatory requirements; draft correspondence and prepare submissions and filings with regulatory bodies.
• Build a customer feedback system, track satisfaction rates and complaints, and formulate problem labelling and triage rules to improve response time and satisfaction rate.
• Lead and participate in internal and client projects such as payroll database migration, client information security management, operational risk assessment, accounting system implementation, and ERP upgrades.
• May supervise contracted researchers or clerical staff.
