Main functions:
Job SummaryJob DescriptionWhat is the opportunity?As an expert advisor, you proactively provide advice and enable Senior Commercial Markets clients to leverage RBCs cash management solutions, taking responsibility for clients onboarding, activation and ongoing adoption of digital solutions. These clients are the largest and most complex clients within Commercial Financial Services (CFS) and as such need elevated discovery and ongoing education/knowledge sharing around payments/modernization, fraud etc. You develop and deliver on business priorities and improve the client experience through execution of sales plans to acquire new clients and recommend appropriate treasury services to existing clients. You also provide focused financial advice and solutions to meet the clients business and financial goals, while partnering with the SCM CRT and other colleagues across RBC Financial Group to drive client loyalty and build long-term profitable client relationships.What will you do?Lead with a growth mindset, focusing on whats possible to maximize client acquisition, growth and an exceptional client experienceAct as the single point of contact throughout the cash management end-to-end onboarding process, partner with the relationship team and follow up with clients to ensure an exceptional client experienceDemonstrate digital IQ by building awareness and encouraging clients to fully leverage digital solutions on an ongoing basis to optimize their businesss operationsDeliver financial and business Insight advice through a differentiated value proposition by presenting solutions that clearly articulate the benefits and advantages to the client; help the client to understand alternatives, navigate and implement proposed solutions; and identify opportunities and refer clients to RBC Partners to meet the clients broader advice needsEducate the client with new or emerging issues that will impact their business by providing the client with unique, valuable insights on the clients industry, business or marketPlan and prioritize client and market activities to win as One RBC, seeking referral opportunities for the relationship team, National Specialized Solutions (NSS) and other RBC partnersGather insights through client discovery to identify a broad range of solutions to further anchor clients to RBC and increase share of walletPartner with the entire CRT and Senior Commercial Markets (CAM SCM) and Commercial Banking Associates (CBA) to develop a coordinated client contact strategy, ensuring future client needs are identified and metWhat do you need to succeed?Must-have Proven experience supporting large clients within the payment spaceProven experience in the financial services industry, specifically within a cash management and treasury solutions roleStrong client focus, highly organized, and the ability to incorporate sales disciplines into day-to-day activities and routinesProven ability to prioritize and adapt to a fast paced environmentCuriosity and willingness to learn new skills while building partnerships with stakeholders and fostering team workExcellent verbal communication skills; notably the ability to illustrate with words the impact of the recommended solutions on the clients business operation(s) relationshipsEntrepreneurial spirit, with a business development mindset to grow and develop their business opportunitiesNice-to-have Attained the CTP - Certified Treasury Professional designationMinimum of 5 years of experience working for a financial institutionProven working knowledge of payment settlement within CanadaUnderstanding of cross-border settlement between Canada and the U.S.Knowledge of payment settlement between Canada and other jurisdictionsAwareness of AML as it relates to processing of paymentsWhats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob SkillsAdditional Job DetailsAddress:335 8 AVE SW:CALGARYCity:CALGARYCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-03-04Application Deadline:2024-04-23Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
