Answer customer inquiries via email and phone. Document and follow up on clients requests and ensure full satisfaction.
In a streamlined process, support new customers/prospects that subscribed to the product. In collaboration with the head of the hospital or clinic, plan the implementation of the software. To do this, you must plan and conduct online training sessions with all therapists who will use the software.
Ensure that the software is used and that the customer is satisfied. Conclude the sale if necessary and pass the file to quality control / standardization.
Contact prospects who have made requests to use the software and plan on-line presentations.
Make presentations of the software and convince customers to buy or try the software.