Our Architecture Designing Firm Client is seeking an Intermediate Knowledge Management Specialist to kick-off the knowledge management initiative and help create roadmap, strategy development.

6 months contract to start, Location: Toronto, Edmonton, Calgary and/or Vancouver

Overview:

The Knowledge Management Specialist will help drive the knowledge management strategy and implementation by leading efforts with organizational expertise location, communities of practice, and creating and managing knowledge repositories. You will define practices and processes of the knowledge management area and work closely with clients to build knowledge management solutions and bring those solutions to life. This role reports to the Director of Technology.

Must Have:

• 3+ years of Knowledge Management (KM) experience, with a solid foundation in knowledge focused AI platforms, dynamic troubleshooting workflows, and KM analytics and KPIs.
• Understanding of Professional services (Architecture, Legal, Engineering, Construction)
• Proficient in Project management, with a demonstrated ability of Solution implementation
• Strategic mindset - creating and supporting strategy development, support roadmap development, support solution evaluation, begin planning for implementation (project management, change management)
• Experience in managing or mentoring a small team, facilitating their development and alignment with organizational goals
• Excellent client service skills with the ability to communicate and influence change and be comfortable working with cross-functional teams including Senior Leadership.
• Proficient with content management and knowledge management practices, processes, and platforms (e.g., SharePoint, ServiceNow Knowledge, etc.)

Nice to Have:

• Experience with the concepts of records management, user training, and the software development life cycle

Responsibilities:

• Champion knowledge management, knowledge management initiatives, knowledge management strategy and roadmap development and adoption across the organization.
• Support solution evaluation, begin planning for implementation (project management, change management)
• Take a leading role in implementing and shaping a knowledge capture, curation, and reuse program to support projects and knowledge-sharing programs.
• Work with internal clients, technology teams, and project management teams to successfully deliver knowledge management projects and initiatives across the organization.
• Assist team members and internal clients in optimizing the use of knowledge management processes, tools, and infrastructure.
• Support departmental and enterprise initiatives by guiding knowledge and content management practices.
• Keep up to date with current and emerging developments and trends within knowledge management and communicate these to team members and stakeholders to incorporate new trends and developments in current and future solutions.