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fairmont hotels and resorts

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Front Desk Agent

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Date de publication: 
> 20 jours 
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Front Desk Agent

A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:

  • Providing courteous and efficient telephone services including accurate message taking

  • Being knowledgeable of information on the hotel and surrounding area

  • Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner

  • Accurate completion of all special billing requests

  • Responsible for check in and out of guests

  • Creating reservations via telephone, central/global reservations, correspondence and in person

  • Responsible for a cash float

  • Present statements of charges to departing guests and receive payment

  • Performing general office duties

  • Ensuring the safety and well being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures

  • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction

  • Working shifts as business levels dictate

  • All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed.


  • Previous Front Office/Guest Service experience an asset

    Opera PMS and MS Office experience preferred

  • Knowledge of a second language is an asset

  • Must be a self-motivated and well organized individual

  • Excellent communication skills, both written and oral is a must

  • Professional appearance and manner

Physical Aspects of Position:

  • Constant standing and walking throughout shift

You may be required towork on holidays, weekends, overnights and other non-day shifts. Submission of yourapplication to Fairmont Chateau Lake Louise indicates that you are able to meetthese requirements as needed.

Visa Requirements: Applicant must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout the world - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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