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sandman hotels, inns and suites ltd

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Guest Services Agent - Hotel

Reference number: 
Partner reference: 
Publication date: 
> 20 days 
Main functions: 
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa. From hand crafted furnishings, silk tapestries to premium bedding, every detail at The Sutton Place Hotel Vancouver is selected to represent a history of refined style and polished perfection that is inviting and impressive. The Sutton Place Hotel Vancouver has been voted 'BC’s Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure’s Top 500 in the World's Best Hotels, and is a perennial Condé Nast Traveler Gold List favourite. We are currently considering candidates for the following position: • Senior Front Desk Receptionist Key Responsibilities: The successful candidate will work closely with the Front Desk Manager and Assistant Managers in leading the daily operations of the Front Desk team. Responsibilities will include (but not limited to): maintenance of service standards & guest satisfaction at the highest level; motivation, training and development of team members; administrative duties such as coordinating reports, payroll and scheduling and leading emergency response procedures. Qualifications: Excellent opportunity for an energetic, self-motivated, team-oriented leader, ideally with a minimum 2 years Front Desk experience in a similar environment. Candidate must have exceptional guest service and communication (both verbal and written) skills, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program. Flexibility in shifts is essential, some nights will be required. Strong knowledge of computer systems required, FIDELIO/OPERA (or similar) and additional languages are preferred. Please reply on-line, or forward resume to: Human Resources The Sutton Place Hotel Vancouver 845 Burrard St., Vancouver, BC V6Z 2K6 Fax (604) 642-2953 [email protected] The Sutton Place Hotel Vancouver is an Equal Opportunity Employer. We thank all applicants for their interest, however only those selected for an interview will be contacted.
to be discussed
Job start date: 
As soon as possible
Work place
Vancouver , BC