Downtown company seeking empathetic pet lover, to join customer service team. We own and manage 3 successful online stores. PetWellbeing.com NaturalWellbeing.com HairEssentials.com Key attributes: Ability to empathize with customers (even angry ones) Ability to communicate and inspire trust Ability to multi-task phone calls and online chats Details: Must have excellent customer service skills (1 - 3 years call centre experience) Office admin experience is a bonus Casual, fun atmosphere, we welcome a great sense of humor Preference will be given to applicants with professional natural and holistic pet and/or human health care experience. We will train a great candidate. About the position: Small group of people (~10) on the 20th floor downtown - great views, professional office, clean & fun with a resident office dog as well! Your job is to answer calls, take chats, respond to emails, general customer service (returns/sales/logistics etc). Keys to success: Empathetic listener Love of pets and their owners Effective communicator Friendly and calm team attitude Must be available to work weekends and holidays. Send cover letter answering these questions (attach resume). Summarize yourself in 140 characters or less Tell us about a time you showed empathy in a customer service situation Tell us something about your favorite pet
