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Lead, Health Informatics
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems. Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation. Professional/Technical Capabilities: Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities. Knowledge of information management, health informatics, business processes, technologies and applications. Knowledge of all components of a technical architecture. Ability to translate business and/or clinical needs into application architecture requirements. Ability to quickly comprehend the functions and capabilities of new technologies. Demonstrated knowledge of the project management process and the systems development life cycle. Demonstrated decision making ability within complex and diverse issues. Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis. Ability to organize work, problem solve, multitask and meet deadlines. Physical ability to perform the duties of the position. |
23 Sep. BC |
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RN/RPN, Substance Use Services (Supervised Consumption Services) - Surrey
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the interprofessional care team in the provision of person-centered and recovery oriented care, the Registered Nurse/Registered Psychiatric Nurse provides and coordinates the delivery of nursing care services to clients experiencing problematic substance use, such as assessment, referrals, counselling, client and family teaching and follow-up as required and health promotion activities. Demonstrates nursing expertise and provides clinical leadership in evidence based practice through direct care activities including nursing assessments, crisis intervention, treatment and group facilitation. Plans and provides direct nursing care to clients in compliance with standards of practice by performing activities such as reviewing client/family history, conducting physical/psychosocial assessments, developing a care plan specific for the client and collaborating with other members of the health care team to discuss and review the care plan. Processes physician or nurse practitioner orders through methods such as initiating unit standing orders, administering medications, carrying out treatments and monitoring and documenting the effects. Manages emergencies including drug overdose, heart attack, assaultive behaviour and seizures through methods such as by responding in a manner appropriate to the emergency and in accordance with established policies and procedures such as initiating CPR and/or alerting ambulance and/or police. Consults and collaborates with interdisciplinary team members and other health care professionals/providers in the identification and resolution of a variety of client/family issues by participating in client care conferences, rounds and staff meetings and contributing information. May be required to provide general and crisis counselling to clients who present to the Emergency Department, IPU, and medical wards, including short term follow-up in accordance with approved treatment plans authorized by the Physician, Nurse Practitioner or consulting psychiatrist. Teaches clients and family members as required and/or other care-givers about illness prevention, health maintenance and health promotion strategies by assessing the learning needs of individuals, providing and explaining information, demonstrating procedures and use of equipment, checking the learners use of procedures, techniques and equipment, and evaluating the overall effectiveness of the selected teaching methods and outcomes of learning. Participates in quality improvement and risk management activities such as identifying and reporting high risk situations, evaluating effect of changes in nursing practice, generating recommendations for alternative approaches to nursing practice, conducting safety audits and identifying needs for corrective action and changes to selected practices, procedures or protocols. Acts as a clinical resource/support person to client and family as required and nursing and health care professionals by explaining the theoretical rationale for nursing decisions and providing clinical consultation to Health Care Detox Workers. Participates in the training and orientating and continuing education of nursing staff and students through mentoring, preceptoring and role modelling. Maintains clinical records through methods such as collecting and documenting information including electronic health care information regarding clients and their families, nursing observations, telephone communications, progress notes, interventions, themes worked on during interventions, teaching, care evaluations, patient outcomes and discharge summaries to ensure that client/family records are current and complete. Performs intake functions, conducts mental health assessments, develops, implements, maintains and adjusts comprehensive treatment plans based on client needs and best practices, administers prescribed medications, and monitors and assess client's mental state, response to medications and efficacy of treatment plan to ensure optimum use of resources and to facilitate client-centered care, as assigned. Maintains a safe environment for clients, visitors and employees by adhering to established safety and emergency practices and procedures and reporting any risks and anomalies to the Client Care Coordinator. Participates in program development and in the delivery of clinical services through methods such as actively participating in internal conferences and by participating in the development, implementation and evaluation of new or existing client program activities and treatment approaches. Identifies own learning needs/goals, reviews these with the Client Care Coordinator and engages in a variety of activities to meet these needs/goals. Participates in the development, implementation and evaluation of policies/procedures and interpreting same to clients, other agencies and the public and referring unusual inquiries to Client Care Coordinator. (If applicable) Plans, coordinates, and delivers educational sessions to clients and their family members, other service providers, and community agencies on topics such as detoxification, relapse prevention, stress management, wellness, self care, problem solving and coping skills. Facilitates group sessions utilizing psychodynamic, cognitive/behavioural, interpersonal, and supportive interventions in conjunction and consultation with other interdisciplinary team members. (If applicable) Provides outreach nursing care to clients in their home setting or suitable alternative performing nursing functions such as assessing substance use/dependence, determining physical and mental status, monitoring withdrawal symptoms and evaluating response to medications administered. Formulates and explains plan of care to client/family or supportive care persons. Transports and/or accompanies clients to physician appointments for assessment to determine suitability for program or to designated safe bed for withdrawal management support. Performs other related duties as required. Graduation from an approved Nursing Program with current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Completion of approved addictions or substance use training, or substance use certificate program, and one year's recent related experience working in an addictions environment with individuals with substance use disorders, or an equivalent combination of education, training and experience. May require: current approved Standard First Aid Certificate and current Cardiopulmonary Resuscitation Certificate (CPR) level C. May require: skills and experience in facilitating psycho-educational groups. May require: Valid Class 5 Driver's License and access to personal vehicle with appropriate insurance coverage. Ability to complete initial and ongoing mental health and substance use client assessment and provide nursing care through appropriate/prescribed technical, therapeutic, safety type interventions including crisis intervention. Knowledge of mental illness and substance use treatment. Knowledge of psychopharmacology (indications and side-effects). Knowledge of counselling and group facilitation skills. Knowledge of legislation and government policies and procedures that relate to mental health and substance use practices. Ability to communicate effectively verbally and in writing with clients, families/care givers, the public, medical staff and members of the interprofessional care team. Ability to promote person-centered care that demonstrates empathy for clients/families/care givers, sensitivity to diverse cultures and preferences, including advocacy for special populations. Ability to educate clients and families/care givers about topics essential to their health care and well-being. Ability to organize and prioritize work. Ability to collaborate with and promote cooperation among members of the interprofessional care team. Ability to use factual information and basic principles and procedures to support nursing decisions and actions with relevant research-based evidence/evidence-informed practice. Ability to operate related equipment including relevant computer applications. Physical ability to perform the duties of the position. |
23 Sep. BC |
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Registered Nurse, Emergency - Specialty Qualified (ARHCC)
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the interprofessional care team in the provision of person-centered care, the Registered Nurse provides direct patient care by assessing, planning, providing and evaluating nursing care to patients in an emergency department. Assesses patients and collects information from a variety of sources using skills of observation, communication, data review and physical assessment. Makes a nursing diagnosis of the patient''s condition and determines whether the condition can be improved or resolved by an appropriate nursing intervention. Plans, performs and evaluates nursing interventions and care. Collaborates with patients and their families/care givers in developing the care plan and encourages family participation in the development, implementation and ongoing modification of the care plan. Establishes a therapeutic relationship by demonstrating empathy, trust and respect, advocating for the patient's rights to privacy, dignity and access to information, and by ensuring the patient's choice and autonomy in decision making and care planning. Participates in the care and discharge planning process for patients on admission by ensuring the care plan is established and implemented effectively, updating care plan and intervening as appropriate, collaborating with the interprofessional care team to ensure comprehensive care planning and delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge plan. Coordinates nursing care for the patient; sets priorities, assigns and delegates tasks to support staff, and makes referrals to the interprofessional care team according to established protocols and practice standards. Collaborates with members of the interprofessional care team including Physicians, Licensed Practical Nurses, Patient Care Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution of issues, adjustments to care plans as required, and in regard to changes in patient condition. Teaches patients and families/care givers about illness prevention, health restoration and health maintenance to help patients accomplish their health care goals. Assesses learning needs of the patient and family/care giver; provides information and demonstration of care activities to support self-care and the discharge plan. Plans and discusses referral information with patient and their families/care givers and, in collaboration with members of the interprofessional care team, initiates referrals to appropriate health care/community agencies. Documents assessments, nursing diagnosis, observations, interventions, patient/family responses, outcomes/evaluations, and referrals according to practice standards and Fraser Health procedures. Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager. Participates in research and quality improvement activities by identifying patient care issues, collecting data, and identifying needs and recommendations for corrective action and changes to practices, procedures or protocols. Participates in and attends in-services and other educational programs. Identifies own learning goals and maintains and updates current clinical competence and knowledge within area of practice. Acts as a preceptor or mentor to assigned new nursing staff and students; shares information, demonstrates care activities, participates in orientation. Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and procedures), and equipment. Performs other related duties as required. Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Completion of applicable post graduate course work in emergency, or an equivalent combination of education, training and experience in emergency. Ability to complete initial and ongoing patient assessment (clinical and diagnostic reasoning) and provide nursing care through appropriate/prescribed technical, therapeutic, safety type interventions. Ability to communicate effectively with patients, families/care givers, the public, medical staff and members of the interprofessional care team using verbal, written and electronic communication means. Ability to promote person-centered care that demonstrates empathy for patients and families/care givers, sensitivity to diverse cultures and preferences, and patient advocacy. Ability to integrate and evaluate data from multiple sources to problem-solve effectively. Ability to teach and instruct patients and families/care givers about topics essential to their health care and well-being. Ability to organize and prioritize work. Ability to collaborate with and promote cooperation among members of the interprofessional care team. Ability to use factual information, prior learning and basic principles and procedures to support nursing decisions and actions with relevant research-based evidence/evidence-informed practice. Ability to operate related equipment including relevant computer applications. Physical ability to perform the duties of the position. |
23 Sep. BC |
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Registered Nurse, CCU, ICU, Cardiac Stepdown, High Acuity (ICU) - RCH
In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the interprofessional care team in the provision of person-centered care, the Registered Nurse provides direct patient care by assessing, planning, providing and evaluating nursing care to patients in an acute medical unit. Assesses patients and collects information from a variety of sources using skills of observation, communication, data review and physical assessment. Makes a nursing diagnosis of the patient''s condition and determines whether the condition can be improved or resolved by an appropriate nursing intervention. Plans, performs and evaluates nursing interventions and care. Collaborates with patients and their families/care givers in developing the care plan and encourages family participation in the development, implementation and ongoing modification of the care plan. Establishes a therapeutic relationship by demonstrating empathy, trust and respect, advocating for the patient's rights to privacy, dignity and access to information, and by ensuring the patient's choice and autonomy in decision making and care planning. Participates in the care and discharge planning process for patients on admission by ensuring the care plan is established and implemented effectively, updating care plan and intervening as appropriate, collaborating with the interprofessional care team to ensure comprehensive care planning and delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge plan. Coordinates nursing care for the patient; sets priorities, assigns and delegates tasks to support staff, and makes referrals to the interprofessional care team according to established protocols and practice standards. Collaborates with members of the interprofessional care team including Physicians, Licensed Practical Nurses, Patient Care Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution of issues, adjustments to care plans as required, and in regard to changes in patient condition. Teaches patients and families/care givers about illness prevention, health restoration and health maintenance to help patients accomplish their health care goals. Assesses learning needs of the patient and family/care giver; provides information and demonstration of care activities to support self-care and the discharge plan. Plans and discusses referral information with patient and their families/care givers and, in collaboration with members of the interprofessional care team, initiates referrals to appropriate health care/community agencies. Documents assessments, nursing diagnosis, observations, interventions, patient/family responses, outcomes/evaluations, and referrals according to practice standards and Fraser Health procedures. Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager. Participates in research and quality improvement activities by identifying patient care issues, collecting data, and identifying needs and recommendations for corrective action and changes to practices, procedures or protocols. Participates in and attends in-services and other educational programs. Identifies own learning goals and maintains and updates current clinical competence and knowledge within area of practice. Acts as a preceptor or mentor to assigned new nursing staff and students; shares information, demonstrates care activities, participates in orientation. Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and procedures), and equipment. Performs other related duties as required. Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Completion of applicable post graduate course work, or an equivalent combination of education, training and experience. Current certification in Basic Cardiac Life Support (BCLS). Ability to complete initial and ongoing patient assessment (clinical and diagnostic reasoning) and provide nursing care through appropriate/prescribed technical, therapeutic, safety type interventions. Ability to communicate effectively with patients, families/care givers, the public, medical staff and members of the interprofessional care team using verbal, written and electronic communication means. Ability to promote person-centered care that demonstrates empathy for patients and families/care givers, sensitivity to diverse cultures and preferences, and patient advocacy. Ability to integrate and evaluate data from multiple sources to problem-solve effectively. Ability to teach and instruct patients and families/care givers about topics essential to their health care and well-being. Ability to organize and prioritize work. Ability to collaborate with and promote cooperation among members of the interprofessional care team. Ability to use factual information, prior learning and basic principles and procedures to support nursing decisions and actions with relevant research-based evidence/evidence-informed practice. Ability to operate related equipment including relevant computer applications. Physical ability to perform the duties of the position. |
23 Sep. BC |
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Pets Hotel Night Pet Care Specialist
ABOUT OUR HOTEL: Working at PetSmart is not a job, it's a community of those who work together for the love of pets. As an Overnight Pets Hotel Associate, you'll ensure that our pets are well taken care of throughout their entire overnight stay . ABOUT OUR TEAM: If you are a night owl who loves caring for pets, this is the perfect fit for you! At PetSmart you'll provide to comfort to pets after hours, help tuck in our furry friends and host the sleepover! This position requires working during non-operating store hours which will include weekends and holidays. As an Overnight Pets Hotel Associate you will: Ensure pets receive proper care through effective implementations of the policies and procedures. Analyze and regularly monitor guests for stress,, behavioral, and health issues to ensure safety of the pet. Perform all tasks necessary to maintain the health and welfare of our pet guests. ABOUT YOUR CAREER: And while we're there for pets at every stage of their lives, we'll be with you at every stage of your career. With PetSmart, you will have opportunities to: Gain experience in a different business unit-from the Pets Hotel to the store to the salon Develop your leadership skills as a Pets Hotel Assistant Manager or Retail Store Department Manager Tackle the challenge of a new hotel opening or turnaround a struggling location Transfer to any one of our 1600 stores nationwide *note: not all stores have Pets Hotels THE WARM AND FUZZIES: We've highlighted job responsibilities as best as we could above-but the best parts of working at PetSmart can't be fully described in the job description. It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea! It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!! It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken! It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel. It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption. It's the little things we do that add up to really big things that pets need. Working at PetSmart is not a job, it's a community of those who work together for the love of pets. Apply now to experience a career that loves you back. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to. PetSmart is an equal opportunity employer committed to diversity and inclusion. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law |
23 Sep. ON |
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Commis préparateur
Tu as besoin de changement ? Tu es une personne manuelle ! Tu désires travailler dans une belle ambiance de travail avec une méchante belle équipe. Alors tu es prêt pour venir travailler chez Boltech Industrie .! TÂCHES : Lire les plans mécaniques simples. Utilisation d'une meuleuse, scie sauteuse , perçeuse et divers petits outils. Connaitre les mesures métriques et impériales Préparation mécanique des boitiers. Perçage. Participer à la préparation des matériaux nécessaire pour la fabrication des panneaux de contrôle. Emballage des produits finis. Avec toi, on sait que : Tu n'auras pas peur de mettre la main à la pâte pour faire avancer le travail. Tu sauras travailler sur les bonnes priorités et tu sais prévoir à l'avance ce qu'il y a à faire. Tu es autonome et tu as une bonne forme physique; Tu travailles sécuritairement et la sécurité te tient à coeur. Tu as déjà 1 à 3 ans d'expérience dans un poste similaire en usine. Tu as une très bonne dextérité manuelle; Connaissances de lecture de plan mécanique (un atout) Tu aimes bricoler et toucher à tout! Tu as un très bon sens de l'organisation et de la gestion des priorités; Tu sais faire preuve de débrouillardise, d'initiative et de leadership; Tu es quelqu'un de positif et tu aimes le travail en équipe. Tu aimes le travail bien fait et de qualité. Conditions: Rémunération à discuter selon l'expérience. Horaire stable de jour et conciliation travail-vie personnelle. Possibilité de faire 4 x 10 heures ou 5 x 8 heures ou 4 x 9 heures et terminer le vendredi midi. Assurances collectives après ta probation de 3 mois : assurance médicaments, assurances des soins complémentaires, assurance invalidité de longue durée, assurance voyage. Activités d'équipe. Pour postuler ! Contact : Sonia Guay, Courriel : [email protected] Adresse : 120, rue Albert-Deblois, Saint-Anselme (Québec), G0R 2N0 Site Internet : https://boltech-industrie.com/fr/accueil |
23 Sep. QC |
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Ingénieur civil intermédiaire ou senior
Offrant des services et conseils en ingénierie multidisciplinaire et à haute valeur ajoutée au bénéfice de chacun ses clients, GÉNIPUR souhaite accueillir dans son équipe une ou un professionnel(le) ingénieur(e) en génie civil qui contribuera au développement de projets à la fois stimulants et variés, cela dans un contexte de travail épanouissant et reconnu. POSTE D'INGÉNIEUR(E) EN GÉNIE CIVIL : + Prendre en charge l'ingénierie détaillée en génie civil ; + Déterminer les besoins du projet ; + Estimation de coûts ; + Établir la portée des travaux ; + Préparer la conception du projet ; + Superviser les dessins d'ingénierie ; + Préparation des plans et devis ; + Préparation de tous les documents d'appel d'offres ; + Effectuer le démarrage et suivi de chantier ; + Superviser les surveillants de chantier ; + Faire le suivi administratif du projet. Membre de l'OIQ ; 6 années et plus d' expérience ; Excellente aptitude au travail en équipe et grand sens de l'organisation ; Connaissance approfondie des normes et procédures de conception et de surveillance de travaux de voirie et d'infrastructures municipales ; Connaissance des normes et procédures du ministère des Transports ; Connaissance des logiciels AutoTurn, PCSWMM et AutoCad, Epanet ; Expérience dans le domaine du génie conseil ; Expérience dans le domaine municipal et privé. |
23 Sep. QC |
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[Passionate] Customer Experience Agent - Part Time
Communication : Communicate in a conscientious, clear and timely manner, and support the sharing of information and the achievement of goals across the association. Creativity and initiative : Do the right things at the right time without anyone having to ask and avoid the statuquo to find ways to improve performance and service. Problem Solving: Identify problems, collect and process relevant data, suggest possible solutions, select appropriate ones, and implement them. Integrity : Display responsible behavior, respect high ethical standards and exercise discretion. Service Orientation : Identify and create opportunities to enhance each individual's experience at the YMCA. |
23 Sep. QC |
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Industrial and Manufacturing Recruitment Consultant
Requirements: You have about 3 years of experience in personnel and customer service management in a very high-volume environment; Recruitment and integration of new employees are not unknown to you because you have done this before; You have a vehicle at your disposal to visit customers in the greater metropolitan area; Your computer skills include being comfortable with the MS Office programs; Bilingualism (French and English) is easy for you. Profile sought: Human contacts and challenges motivate you to excel on a daily basis; You are brimming with energy and you do not fail to see the positive in each of situations Rapid evolution doesn't scare you. You know how to turn on a dime and make important decisions quickly; You stand out because of the quality of your work ethic and excellent customer service skills. Interested in this position? Send your application to Alex Derail by email at [email protected] This is not exactly what you are looking for? Check all our other job opportunities on www.bedardresources.com . Consult our website regularly, new positions are added every day! |
23 Sep. QC |
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Agent service aux consommateurs
Agent service aux consommateurs, poste syndiqué PRINCIPALES TACHES : Reçoit et traite les différents contacts, incluant les plaintes. Saisit et rédige les rapports requis, incluant les rapports de plaintes, en rapportant les faits, dans le système informatique, de façon structurée et concise. Effectue les recherches, la coordination et les suivis de premier niveau nécessaires pour répondre aux demandes des consommateurs et de certains clients internes. Négocie les dédommagements auprès des clients selon les paramètres établis. Contacte les gagnants et complète les formalités nécessaires aux différents concours et programmes. Effectue les demandes relatives aux circulaires (envoi postal, etc.). Effectue les tâches requises pour répondre à certaines demandes relatives aux consommateurs au soutien d'autres groupes internes. EXIGENCES : Secondaire V DEC en administration des affaires (un atout) Expérience d'un (1) an dans un centre d'appel ou dans un poste similaire Maîtrise des logiciels Word et Excel Bilinguisme obligatoire Maîtrise de la grammaire française et anglaise Capacité rédactionnelle Habilités à communiquer et négocier Proactif dans la résolution de problèmes Agent service aux consommateurs, poste syndiqué |
23 Sep. QC |
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Soudeur
Québec Soudure est à la recherche de soudeurs/euses stainless , pour une contrat sur la rive-sud de Québec. Divers procédés sont utilisés, tel que TIG / MIG / FCAW. Nous recherhons des candidats professionnels, débrouillards, ayant le soucis du travail bien fait. Salaire compétitif, ambiance de travail plus qu'agréable, accompagnement positif par les autres membres de l'équipe. Les lieux de travail sont idéaux. Propres, éclairés et bien ventilés. Venez rejoindre notre équipe de feu ! Si vous êtes le candidat recherché ou que vous avez plus de questions, n'hésitez pas à m'écrire! |
23 Sep. QC |
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Commis viandes
Titre du poste : Commis viandes Type de poste : Permanent Numéro de la demande : 29799 Bannière : Super C Statut : Temps partiel SOMMAIRE : Assure à la clientèle de Super C, une expérience de magasinage agréable et efficace, notamment en leurs offrant des produits frais et de qualité, en quantité et en variété. RESPONSABILITÉS SPÉCIFIQUES : - Préparer, agencer et placer les différents produits en présentoirs et comptoirs réfrigérés selon les normes et exigences Super C. - Appliquer les standards de mise en marché (rotation des produits, suivis des dates de péremption, emballage au besoin, etc.) et de gestion des stocks. - Connaître et appliquer les normes de sanitation: hygiène, salubrité, santé et sécurité au sein du département. - Répondre aux besoins et demandes de la clientèle, avec efficacité et courtoisie. - Appliquer les standards de l'aménagement et de l'entretien des réfrigérateurs en arrière-marché. - Entretien et nettoyage de la zone de travail et de la machinerie du département. - Collabore au maintien du service à la clientèle du magasin. - Toute autre tâche connexe demandée par son supérieur immédiat. CRITÈRES D'ADMISSIBILITÉ : - 0-6 mois d'expérience dans un poste similaire - Disponibilité pour le travail de jour, soir (semaine et fin de semaine) COMPÉTENCES : - Attitude courtoise et polie en tout temps - Capacité à tirer, pousser, soulever des charges et manipuler la marchandise - Apte à travailler dans un environnement froid - Connaître et appliquer les normes de santé et sécurité au travail en tout temps Metro valorise, respecte et mise sur les différences et les compétences de ses employés provenant de tous les horizons. Nous considérerons toutes les candidatures qualifiées. Seuls les candidats sélectionnés seront contactés. Nous demandons respectueusement aux agences de ne pas communiquer avec nous ou nous faire parvenir des candidatures non sollicitées. |
23 Sep. QC |
 Web and Windows
Application Development Consultants |
