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Accounts Receivable and Claims Management Analyst (One-Year Contract, BILINGUAL-French)

Reference number: 
Publication date: 
May 28 2020 
Main functions: 


Apotex is a proudly Canadian, global pharmaceutical company that produces high-quality, affordable medicines (both generic and innovative pharmaceuticals) for patients around the world. We are the 7th largest generic pharmaceutical company globally with more than 12,000 employees and estimated sales of approximately $3 billion. Our fully integrated operation is comprised of four lines of business: Global Generics; Apobiologix; Global Active Pharmaceutical Ingredients (API); and ApoPharma (Innovative Products). With our worldwide manufacturing sites, Apotex can produce up to 24 billion dosages per year. We produce 300 medicines in 4,000 dosages and formats that are exported to 115 countries. Apotex will spend $2 billion over the next 10 years on research and development.


Job Summary

Responsible for independent total management of assigned portfolio and processing all activities related to business partner accounts, including assessing credit worthiness, reconciliations, follow-ups and liaisons with both internal and external customers

Job Responsibilities

  1. Responsible for complete management of Account portfolio.
  2. Consistent communication with customers and account management within organization. Reconciliation of account and claims, maintain and facilitate arrangement of payment schedules and delivery of appropriate follow-up calls. 
  3. Negotiate and manage payment transactions/issues with business partners.
  4. Nurture business relationships with Sales management in regards to effectively servicing key accounts.
  5. Analyse accounts purchasing and payment habits and assess risk exposure to support collection decisions and overall collectability of accounts.  Consistent use and review of third party credit reporting to assist in the decision making process.
  6. Provide frontline customer service by addressing business partner's issues and concerns.
  7. Consistent professional communication with business partners, either verbally, or by generating letters/spreadsheets on Microsoft Word or Excel dealing with issues and discrepancies.  Customer service collections, with objective of building and maintaining our business relationships.
  8. Reviews, approves and releases orders, Rebates, backorders, free goods, credit limits and product returns for delinquent accounts.
  9. Create and Maintain Business Partner spreadsheets, scheduled payments and credit reporting.
  10. Posting cheque, EFT and Credit Card payments.
  11. Claims investigation and resolution.
  12. Works as a member of a team to achieve all outcomes.
  13. Performs all work in support of our Corporate Values of Pride, Accountability, Integrity and Diligence; Demonstrates strong and visible support of our values.
  14. Performs all work in accordance with all established regulatory and compliance and safety requirements.
  15. Performs all work in accordance with all established regulatory and compliance and safety requirements.

 16. All other duties as assigned.

Job Requirements

  • Minimum of 3-5 years of Corporate A/R Collections experience.
  • Experience in a professional customer service business environment. 
  • Superior interpersonal skills and abilities to resolve customer issues. 
  • Claims management and customer dispute management experience is required.
  • Post-Secondary Education in Accounting or Business.
  • Excellent Negotiating and problem solving/conflict resolution skills.
  • Excellent time management and organisational skills.
  • Excellent reconciliation skills. Experience in an accounting environment preferred.
  • Excellent written and verbal communication skills both English & French is required.
  • Knowledge and/or experience working with International customers and banks for Letters of credit an asset.
  • Adaptable, independent thinker with a positive departmental team player focus.
  • Intermediate computer skills in Microsoft Word, Excel, Outlook.
  • Experience in SAP R/3 is an asset.



At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.
Apotex offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.


to be discussed
Working experience
Minimum experience required: 
Work place
North York , ON