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mckesson canada corporation

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Bilingual Customer Service Rep

Reference number: 
Publication date: 
January 24 2020 
Main functions: 
Job Summary

Reporting to the Manager (or supervisor, when applicable) Customer Service, the incumbent is the first point of contact for our customers and ensuring a positive experience with McKesson Canada. In addition, responsibilities include assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns.

Section A - Specific Responsibilities

Duties and responsibilities include but are not limited to:

  • Manage and support for our customers, support any calls or scenarios required in order to ensure a positive customer experience.
  • Support customers on return claims through follow up to provide resolution
  • Informs customers regarding late routes/deliveries.
  • Enter customer orders as needed.
  • Communicate with Claims Department with regards to unpaid credits and claims.
  • Issue paperwork for special returns and investigate claims where required.
  • Supply narcotic codes and Pharmacist set-up.
  • Technical Support (EDI, Telxon, Pharmaclik).
  • Reports shortages.
Section B - Key Requirements
  • Minimum 1-2 years of customer service experience, preferably as a pharmacy technical assistant or in a call center environment.
  • Experience in a pharmaceutical company is an asset.
  • College diploma or equivalent certification in a related field.
  • Strong communication skills, written and verbal.
  • Strong organizational skills and ability to adapt to a changing environment.
  • Strong computer and telecommunication skills including a very good knowledge of:  Outlook, Word, Excel, Windows, Power Point and Database Management.
  • Knowledge of AS/400 is an asset.
Section C - Specific Requirements
  • Fully Bilingual, French & English (Quebec only)

In addition to the responsibilities above, to be in a Team lead/Support Representative capacity must have the following:

  •  Experience with monitoring call quality and analyzing call center metrics.
  • Demonstrated success in coaching to improve service results.
  • Ability to express organizations objectives in a positive, constructive manner.
  • Demonstrated ability to direct daily activities of a small team.
McKesson is an equal opportunity employer.The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.Current employees must apply through internal career site.Join us at McKesson!
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