The Sutton Place Hotel at Revelstoke Mountain Resort is looking to hire an enthusiastic individual to fulfill a position in our Reservations Department. The purpose of this position is to interact with our guests and ensure they have a great experience when staying at our resort. This person is also responsible for responding to guest calls or inquiries about accommodation packages reservations, to provide information and complete reservations for guests coming to the resort. • Processes reservations by email, telephone, fax or central reservation systems referral. • Processes reservations from the sales office, other hotel departments, and travel agents. • Handles daily correspondence • The Reservations Agent will be proficient in obtaining all necessary information and providing the guest a room that meets their expectations. • Knows accommodation, packages and promotional options available. • Explains resort products, service and other information about the resort as requested. • Knows the selling status, rates, and benefits of all packages plans. • Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available. • Processes cancellations and modifications and promptly relays this information to the front desk. • Understands the hotel's policy on guaranteed reservations and no-shows. • Monitors and processes advance deposits on reservations. • Creates and maintains reservation records for a variety for facilities within the department. • Prepares letters of confirmation. • Communicates information to the front desk. • Makes sure that files are kept up to date. • Maintains a clean and neat appearance and work area at all times. • Courteous, friendly, and helpful to guests, managers, and fellow employees. • To be aware of all front office procedures and assist with front desk duties when required. • Willing to undertake any reasonable request made by management in any other areas of the house. Job Qualifications Education: • High school diploma or equivalent. Experience: • Previous guest service and reservations experience preferred. • Excellent written and oral communication skills required. • Positive interpersonal skills required. • Must be fluent in verbal and written English. • Excellent computer and typing skills are required. Excel and Word proficiency desired. • Previous call-center experience preferred. • Excellent listening and comprehension skills required. Benefits: Provincial Medical, Group Life Insurance, Extended Health, Dental, Vision Care, Matching RRSP program (after 1 year of service) for full time employment only. Third Party partnership discounts for all employees. The Sutton Place Hotel Revelstoke offers competitive salary packages, an incredible work environment, and career advancement opportunities.