Our valued Public Sector client is in need of a Senior ServiceNow Developer to support the maintenance and upgrade of platform features.

Background:
Our clients are responsible for the maintenance and upgrades of their ITSM ServiceNow platform. As our clients look to adapt to the changing industry, they would like to look at upgrading their ServiceNow components to ensure they are getting the best solution possible.

Responsibilities:

• Provide ServiceNow platform development, documentation and technical support which includes supporting any related Incident analysis & diagnosis, resolve & recover by applying any agreed workaround to resolve the incident.
• Manages Instance security - User/Group Access/Access Control Lists
• ServiceNow platform release upgrade planning and execution, this includes feature release, patch release, and hotfix.
• Schedules and verifies instance cloning activities in coordination with ServiceNow HI team.
• Fit-gap analysis of the customer requirements to match the requirements with OOB features or suggest the way to achieve the requirements with minimal customizations.
• Configuration / customization of various ServiceNow ITSM modules which include Incident, Service Level, Problem, Release, Change, Knowledge, Service Catalog & Service request and Configuration Management
• Execute System testing, and Support UAT including defect management.

Must have:

• Canadian Federal Clearance at the level of Enhanced Reliability (Level 1) or above
• 3+ years experience working on ServiceNow Platform release upgrades.

Apply