Primary Responsibilities:
• Act as a liaison between the customer and COSME Inc.
• Assist with complaints, orders, errors, account questions, billing, cancellations and other queries.
• Resolve customer complaints via phone, email, mail or in person.
• Answer telephone calls and make the appropriate transfers.
• Greet customers warmly and ascertain reason for call.
• Take payment information and other pertinent information such as contact information (telephone numbers, address, email address, etc).
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
• Input and output of items from the inventory.
• Contact the transportation Company to make shipping arrangements.
• B.O.L (prepare all of the appropriate documentation for shipping –customs papers, etc).
• Collaborate with the accounting department to ensure accuracy of payments and transaction records.
• Perform other related administrative duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
