You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

The successful candidate must be willing to work in a fast-paced dynamic environment, can work effectively with external consultants, business analysts, architects, designers, developers, technical infrastructure resources, account teams and business partners to build and implement ServiceNow solutions that meet business needs.

You will build and support the implementation of OOB modules, custom applications, custom plug-ins, 3rd party integrations and Automated Testing Framework (ATF) capabilities within ServiceNow. You will be playing a key role in the platform QA to ensure that development standards are adhered to, and platform performance is kept stable. You will assist and provide guidance in the testing and validating of ServiceNow systems and software to ensure requirements are being met and that they align to SunLife ServiceNow standards and protocols.

What will you do?

• Actively participate in agile daily scrums, updating stories daily, documenting development progress and collaborating across platform teams.
• Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
• Build automated testing in ServiceNow ATF.
• Maintain existing ATF framework and ensure that ATF scripts are kept current
• Validate/Test API integrations
• Collect and report quality metrics from test execution
• Work with the team in the creation of comprehensive test strategies, plans; execution and automation
• Analyzes software and systems before customer use to ensure the product is defect-free. Validate functionality build by Developers and/or 3rd party vendors
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks
• Work with project teams to understand business/system requirements and solution designs and handle multiple priorities simultaneously
• Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
• Create and maintain system design and operations documentation

What will you need to succeed?

• Bachelor's degree or diploma in computer science / engineering or equivalent
• 5+ years of progressive information technology experience with full software development life cycle and systems integration experience
• 3+ years ServiceNow advanced development experience
• Strong knowledge of JavaScript
• Extensive knowledge of building ATF scripts and maintaining the framework as changes take place within the modules, apps and forms.
• Experience integrating ServiceNow with external systems through SOAP, REST and/or JSON web services
• Experience with HTML5, JAVA, jQuery, CSS, Angular.js
• Experience with Service and Vendor Portals (Self Service, CSM, FSM)
• Understanding of Agile practices, ITIL methodologies and Dev Ops.
• Strong analytical and problem-solving skills with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
• Excellent verbal and written communications skills
• Experience with GRC/IRM and/or VRM/TPRM ServiceNow module

What will be nice to have?

• CSA - Certified System Administrator (ServiceNow)
• CIS - Certified Implementation Specialist (ServiceNow)
• Experience with Integration Hub

Notes/Unique requirements:

• Occasional weekend and after-hours work
• On-call support as part of rotation
• Occasional travel between Sun Life locations may be required depending on work assignments

What's in it for you?

• Great Place to Work® award for Best Workplaces for #HybridWork
• 2022 Named "Best Places to Work" by Glassdoor - 2021
• Canada Award for Excellence for Mental Health at Work
• To be part of an innovative culture where continuous improvement is valued and embedded in what we do
• Pension, stock, and savings programs to help build and enhance your future financial security

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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