Reporting to the General Manager and Guest Service Manager, this individual is part of a small team who are responsible for providing a variety of guest related services including but not limited to:
• Greet and acknowledge all the guests
• Perform check in and check out for the guests while meeting the service standards
• Answer telephone calls in a courteous and friendly manner
• Handling guest requests and concerns in a timely manner
• Respond to guest inquiries regarding rates and general information of the area accurately
• Communicate effectively with both front desk and housekeeping team
• Assist in the administration of the Front Desk daily tasks
• Act as a concierge to recommend things to do, go, and dine in based on guest's wants and needs
• Develop and maintain positive working relationships with others
• Follow company's safety and security policies and procedures
The ideal candidate will have the ability to deal effectively people from all over the world (either in person or over the phone) and be comfortable in providing information and securing reservations or upgrading guests in a sales oriented environment. An excellent professional, you are keen to provide the necessary information to our guests to ensure we remain top of mind both for their initial inquiry or booking, their actual visit with us and any return stays or visits.
You will be administratively strong, have an excellent command of the English language and be confident in property management systems, Microsoft Office and online travel agents. Previous experience within a Reservation Teams, Guest Agent Team or Sales Team is preferred but not required if there is a strong customer service background.
This position is a part-time position and a flexible schedule is preferred.
