RESPONSIBILITIES
• Responds to customer service calls, checks indicated points of trouble, analyses requirements of system involved checks and test systems components
• Provide all information as needed to the Service Coordinator so that data is current
• Advise on equipment required and time estimation for replacement parts following service visits
• Performs preventative maintenance and diagnostics on systems and components according to the service level agreement
• Assist in major projects as well as with installations & commissioning
• Works with other employees, companies or external service providers or vendors to arrange servicing to resolve problems
• Identifies additional opportunities including time and material work system extensions, upgrades and service contact expansion passes leads to Service Sales
• Completes service repairs, replacements, upgrades, adjustments and calibration on systems and components
• Participates in job site final walk and or final completion for systems to service turnover on assigned jobs
• Delivers technical support coaching and direction to end users and other Service Technicians as applicable
• Represent the Company at customer premises in a professional manner at all times
• Establish a good working relationship with all customers
• Completes and submits written service reports covering all aspects of each assignment and activity
• Ensure that all site files are kept up to date for each contract
• Adhere to the Health and Safety Act at all times
• Be flexible and willing to work additional hours in order to meet deadlines
• Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation
• Complete appropriate company documentation in accordance with company procedures
• Ensure that all test equipment and tools issued by the company are maintained in good condition kept secure and tested
• Attend personal training programs
• Carry out any other reasonable duties as requested by management