Bintec Library Services Inc. (binteclibraryservices.com) delivers a new and exciting cloud-based solution to the academic and public library community in North America, with endless possibilities around the world. Bintec is rapidly expanding and is looking for an ambitious sales support person to join our team! Job Summary: This role is a full-time position. The successful applicant will undertake administrative job duties as it pertains to the sales department and utilize skills to make certain that sales persons have the proper support to do their job. We are looking for motivated individuals with a “start-up” attitude and aptitude for continued learning to develop complete product/industry knowledge. Inside Sales Support Job Duties: - Processes new sales leads as necessary (creates or updates lead and contact records in company CRM) - Updates all contact information and schedules task for Sales Person for follow up/action - Answers phone calls from customers and records requests or problems as they arise, identifies if issue requires Sales Support or Technical Support, relays information to corresponding department - Exerts attention to detail, as customers may have the same problems; reports the problems as necessary - Assists Sales Person to keep on track with sales goals - Follows up with customers to make sure that they are satisfied with a product as directed by Sales Person - Provides product information, specifications, system flyers and quotes as directed by Sales Person - Updates any necessary data or reports that supports the sales team and operations team - Acknowledges customers by responding to emails, online chat requests, and phone calls - Arranges appointments (best day/time to call) with clients for Sales Person to follow up - Does any necessary administrative work including filing reports or presenting sales team with necessary documents - Participates in online Product Demonstrations in support of Sales Person, takes notes, keeps track of attendees, questions asked and meeting takeaways - Supports and maintains the company’s social media outlets (Facebook, Twitter), maintains and helps grow social media customer network - Participates in company growth through creative thinking, generating new ideas for customer relationship management, sales support and customer service Minimum Requirements: - Excellent written and verbal English communication skills; - Strong technical acumen with ability to articulate and demonstrate the product to prospective customers; - Results-oriented, organized and autonomous; - Team Player "willing to wear many hats" and eager to learn new technologies; - Understanding of the library industry is considered an asset; - Ability to travel on an occasional basis Location Bintec offices are conveniently located in downtown Maple Ridge, BC. Please email your resume to: hr at binteclibraryservices dot com While we thank all applicants, only those candidates under consideration will be contacted.
