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  June 19, 2019 - 11h08 | Français 
 Job offer details
Source : JobIllico
The employer
Service Canada
Job
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Payment Services Officier

Reference number:  900559005
Publication date:  June 19 2019
Main functions: 

Why this Job is Right for You:

Why work for one company when you can work for an entire country? Payment Service Officers at Service Canada call centres serve the public by telephone through offering access to specialized Government of Canada services. If you are known for your ability to provide excellent client service and you are committed, passionate, engaged and can communicate effectively with others, we have the perfect position waiting for you at Service Canada. Benefits include:

Competitive salaries and benefits

Career development and profession opportunities

Read how ESDC helps its employees succeed

https://www.canada.ca/en/employment-social-development/corporate/reports/2016-renewal-progress/recruit.html

Responsibilities:

Serve the public in matters of Employment Insurance benefits, Canada Pension Plan benefits and /or old Age Security benefits

Answerclient's questions, identify their needs, take decisions and provide explanations


Skills Required

Self-motivation

A focus on quality and client service

A desire to learn continuously and quickly

Excellent communication skills

Excellent client service skills

Excellent problem-solving and information gathering skills

The ability to work in a high pressure and high volume work environment

You may have the profile we are looking for.

You can watch a short video on how to apply:
https://bit.ly/2Q8gtAh


If you are interested in this challenge apply today.

To get all the information and to apply for this job, visit the following link:
https://emploisfp-psjobs.cfp-psc.gc.ca/psrs-srfp/applicant/page1800?toggleLanguage=en&poster=1049204


Communication (oral)
Communication (written)
Thinking skills
Diagnostic Information
Gathering
Client Focus
Interpersonal Awareness
Reliability
Verification and Accuracy
Using Technology

What do you need to succeed?

You have a high school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a high school diploma, or an acceptable combination of education, training and/or experience ).

Experience in using technology (e.g., email or word processing software, Internet) in the last five years.

Experience in providing client services, involving obtaining and providing information that requires explanation or clarification.

You are comfortable speaking French, as it is essential for the French and bilingual positions.

Applicants must complete the Unsupervised Internal Test of Cognitive Ability - Level 1 as part of the screening for this selection. For more information, please consult:

Unsupervised Internet Test of Cognitive Ability-Level 1 as part of the screening

https://www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/unsupervised-internet-testing/unsupervised-internet-test-cognitive-ability-level-1.html

Salary:  to be discussed
Requirements
Education
Diploma:  High school
Working experience
Minimum experience required:  0-2 years
Qualifications required:  Communication (oral)
Communication (written)
Thinking skills
Diagnostic Information
Gathering
Client Focus
Interpersonal Awareness
Reliability
Verification and Accuracy
Using Technology

What do you need to succeed?

You have a high school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a high school diploma, or an acceptable combination of education, training and/or experience ).

Experience in using technology (e.g., email or word processing software, Internet) in the last five years.

Experience in providing client services, involving obtaining and providing information that requires explanation or clarification.

You are comfortable speaking French, as it is essential for the French and bilingual positions.

Applicants must complete the Unsupervised Internal Test of Cognitive Ability - Level 1 as part of the screening for this selection. For more information, please consult:

Unsupervised Internet Test of Cognitive Ability-Level 1 as part of the screening

https://www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/unsupervised-internet-testing/unsupervised-internet-test-cognitive-ability-level-1.html

Work place
Shawinigan-Sud, QC

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