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Customer accounts supervisor

Reference number: 
116775
Publication date: 
> 20 days 
Sector of activity: 
Senior management / Executives
Main functions: 
• Supervise and co-ordinate the work of customer service clerks in a fast paced safety compliance and truck fleet maintenance consultant company;
• Establish protocols and procedures to ensure efficiency of work;
• Review current work load and incoming projects, assign work to clerks based on triage of work;
• Review quality of work by clerks;
• Ensure deadlines are met by clerks and proper procedures are followed;
• Keep detailed records of progress of work and upcoming deadlines, and report to management on a regular basis;
• Ensure coordination of projects by clerks in different units;
• Resolve client complaints;
• Identify trends or potential issues to management on an as-needed basis;
• Train clerks and identify training needs;
• Make recommendations to management regarding the hiring, termination or promotion of clerks;
• Take on clerical roles, when needed, in order to ensure deadlines are met
• Requisition supplies and materials and make recommendations to management regarding systems upgrades
State: 
Permanent
Schedule: 
Full time
Quarter: 
Day
Number of hours per week: 
40 hours
Salary: 
27$ by hour
Job start date: 
2017-02-26
Number of positions to fill: 
1
Detailed description: 
Job Requirements:

• Some familiarity of truck safety compliance procedures required (US and Canada), including governmental and legal requirements;
• Some familiarity of truck fleet maintainance procedures required, including governmental and legal requirements;
• Some experience in truck safety compliance and truck fleet maintenance consulting is required;
• College diploma in human resources related study required;
• Strong oral and written communication skills;
• Strong intrapersonal skills;
• Attention to detail and superior organizational skills;
• Adaptability and flexibility required respond to client needs efficiently and quickly




If interested kindly share your resume at [email protected]
Requirements
Languages asked for
French: 
Not at all
English: 
Excellent
Education
Level: 
Collegial
Diploma: 
DEC (Collegial)
State: 
Finished
Details: 
College diploma in human resources related study required;

  • Resume required
    • Work place
    Mississauga - on ,  Toronto, Ontario