Our valued Public sector client is in need of a Senior Secret cleared Business Consultant to plan and design an IT Service Management (ITSM) solution.

The scope of work includes, but is not limited to, the following:

• implementing best practices for IT service management;
• installing and configuring the latest Jira ticketing system
• documenting the series of OCIO services
• transforming collaboration, knowledge sharing, and information management practices;
• providing new tools to enable the workforce to adopt and benefit from cloud services;
• improving our network infrastructure and telecommunications; and
• enabling a mobile workforce;

Our candidate will have the following experience:

• Holds a valid ITIL certification
• 15 years experience as a Business Consultant with 5 of those years working with federal government departments, agencies, or Crown Corporations
• 2 project where they were responsible for planning and designing an IT Service Management (ITSM) solution for a federal Government of Canada department or agency.
• 3 project where they performed LEAN process improvement for a federal Government of Canada department or agency
• 15 years experience participating in the development and implementation of business improvement processes and programs
• 15 years experience analyzing "as-is" environments and identifying organizational business opportunities for improvement and streamlining of business processe

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