Manoir Hovey, a 5 star Relais & Châteaux Inn on the shores of Lake Massawippi, is looking for a Spa Receptionist to join our team.
Under the direction of the Spa Director, the Spa Receptionist's main duties will be to :
- Warmly welcome Spa clients, check them in and explain the services available.
- Ensure that the customer experience is up to our standards
- Take reservations over the phone and process reservations from the online reservation system appropriately
- Anticipate each guest's expectations in order to provide personalized service
- Inform the client of our care and products that will fully meet their needs over the phone, in person and by email
- Ensure billing compliance upon departure. Ensure that their stay was up to their expectations
- Answer customer questions, both on the phone and in emails.
- Resolve difficulties with enthusiasm and empathy
- Ensure 5-star service in accordance with Relais & Châteaux standards at all times
Requirements
- Excellent presentation and hospitality skills
- Professional attitudes and behaviour (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)
- Fluency in French and English. Fluency in other languages is an asset
- Knowledge of computer tools (Microsoft Office, Google Docs/Drive Gmail, etc.)