Great opportunity to join a growing manufacturing company!
We are currently looking for a Service Desk Technician to fill a permanent full-time position.
We're looking for a talented, dynamic and customer service-oriented IT support technician to join our I.T. team.
WHAT WE OFFER
- A competitive salary that does not stagnate; up to 2 annual raises
- The possibility of an annual bonus, based on the company's performance
- A flexible schedule in order to accommodate a work/life balance. Mobile days offered.
- A group RRSP plan with an employer contribution of up to 5%
- Competitive Group Insurance and an Employee Assistance Program
- A company that values its people with a very good employee retention rate
WHAT YOU CAN EXPECT WHEN JOINING THE TEAM
As a Service Desk Technician, you will play a crucial role in providing exceptional technical support to our organization. You'll be responsible for managing and resolving IT service incidents, ensuring user satisfaction, and maintaining efficient operations. Required: Proficiency in both English and French will be essential for effective communication with our diverse user base and our American headquarters.
YOUR RESPONSIBILITIES
Incident Resolution:
- Handle escalated client needs through the service desk.
- Provide timely and effective solutions to technical issues.
- Ensure the highest degree of data security and integrity through diligent monitoring.
- Review daily operational functions, analyze trends, and prioritize work.
- Collaborate proactively with support teams using ITIL methodologies and best practices.
- Advocate for organizational goals and commitments.
- Record critical service delivery information in a tracker for historical reference.
- Participate in client projects, considering Service Desk roles and responsibilities.
- Embrace new products, technologies, and procedures to support company development.
- Develop and maintain internal support documents for various levels of support personnel.
ABOUT WULFTEC
Wulftec has been established in the beautiful Ayer's Cliff area for 30 years now and the company is continually growing. We are renowned for developing, manufacturing and distributing the most reliable packaging equipment in the industry.
At Wulftec, the well-being of our employees is at the heart of our priorities.
YOUR PROFILE
- Education and/or Experience: AEC or DEC in computer science or an equivalent combination of training and experience.
- Language skills: Bilingualism (English / French)
- Computer Skills To perform this job successfully, an individual should have working knowledge of all Microsoft Windows operating systems and server platforms. Must also have strong Desktop support skills with Windows 10, Microsoft Office 365, Remote Desktop Support, Basic Active Directory management (password resets, account changes, etc.). Computer hardware knowledge of laptops and PC is required.
- Other Skills and Abilities: Excellent time management, decision making, prioritization and organization skills. Working knowledge of antivirus and firewall solutions. Proven technical aptitude and proven customer service aptitude.