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Lieu - Location : Montréal : Ville St-Laurent
(Accès facile par transport en commun / Easy access by public transportation)
Poste # - Posting # : 5130614
Durée - Duration : Permanent
Nombre de postes disponibles : 1
Positions Available
Tarif - Salary : à partir de / starting from : $14/h (selon l'experience / based on experience)
Début - Start Date: immédiat / immediate
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Our client, an established 50 year old business and growing, is seeking a Bilingual Customer Service Clerk to answer customer enquiries in a professional and courteous manner. The hired candidate shall also be resolving issues, fulfill requests and enter orders.
Calls shall be coming from small to medium sized businesses. The hired candidate shall join a team of 20 in providing excellent customer service, responding to orders and/or inquiries regarding the company’s products.
Duties and Responsibilities:
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• Provide outstanding service to our customers.
• Have a thorough understanding of customer service guidelines to recommend solutions for our customers.
• Provide delivery and order status to customers.
• Provide product recommendations, pricing and item availability information.
• Resolves problems by clarifying issues, researching alternative solutions and implementing them
• Follow up on customer requests.
• Inspect returned items in between calls.
Experience Required:
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• Previous experience in a call center – AN ASSET
• Experience in customer service oriented environment
• Excellent interpersonal skills
• Must be bilingual – Oral French and Oral English – must be strong
• Ability to take initiative
• Very good problem solving skills
• Must have a pleasant, patient and friendly attitude
• Possess a strong work ethic and team player mentality
• Must have computer knowledge
Our client offers:
• Yearly salary increase
• Group insurance benefits
• Time off during Christmas holidays
If you are interested in this position, please send us your resume.
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