We are looking for positions in : Longueuil, Brossard , Blainville, Laval, Saint-Jean-sur-Richelieu , Quebec City, Saguenay , Trois-rivières
Under the supervision of the Personal Lines Manager, the main responsibilities of this position are to manage a personal lines insurance module. He/she is also responsible for providing personalized customer service. In addition, he/she must ensure the necessary follow-up for each customer with professionalism, and provide after-sales service to his/her clientele.
Contractual information
we offer :
A stimulating and rewarding work environment
Opportunities for personal and professional development
A multicultural environment
Telecommuting / hybrid
Community involvement
Access to competitive benefits (group insurance, sick days, vacation)
MAIN RESPONSIBILITIES
1.establish relationships with customers or potential customers
2.provide customer advice, recommendations and solutions
3.analyze risk
4.close the sale
5.handle complaints
6Service renewal
7Use computerized systems to document customer files (throughout the process)
Profile
Training and experience
AEC or DEC in property and casualty insurance and financial services
Personal-lines damage insurance broker's license (AMF).
1 -5 years' experience in sales and/or customer service / Module management / VIP in personal property and casualty insurance;
Specific knowledge and skills
Knowledge of personal property and casualty insurance;
Knowledge of major insurers' systems (EPIC, Gobrio, Unique, etc.);
Knowledge of Office ( Word, PowerPoint, Excel, Outlook );
Billingualism essential (French and English).
Personal skills and characteristics
Ability to organize work and manage priorities
Customer experience approach
Good listening skills
Interpersonal skills/empathy
Professional rigor
Solution-oriented, problem-solving approach
Autonomy
Contractual information
we offer :
A stimulating and rewarding work environment
Opportunities for personal and professional development
A multicultural environment
Telecommuting / hybrid
Community involvement
Access to competitive benefits (group insurance, sick days, vacation)