• Respond to client inquiries & service requests pertaining to their programs and services；
• Manage relationship with customers and keep customers updated about new features of the product；
• Develop and implement marketing strategies；
• Maintain accountability within your team to ensure customer satisfaction；
• Managing the renewal process with appropriate internal teams；
• Plan budgets and monitor revenues and expenses；
• Collaboration with and reporting to the Director of Client Services;
• Recruit, hire and supervise staff.
