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Job
 

Bilingual call center monitor

Reference number: 
95339
Publication date: 
> 20 days 
Sector of activity: 
Sales and customer service
Main functions: 
Monitoring the quality of Interviewers’ calls to ensure that all Interviewers are conducting
surveys appropriately
 Completing daily call monitoring quotas
 Providing feedback, constructive criticism, and general guidance to Interviewers
 Preparing performance reviews, reports and briefing notes
 Briefing and training Interviewers on projects and call centre standards
 Reporting any issues in the call centre and making recommendations for improvements
 Ensuring that the strictest quality standards are being met
 Assisting the Shift Supervisor in the successful operation of the shift
 Assisting with other tasks such as coding, interviewing or data entry as required
State: 
Permanent
Schedule: 
Full time, Part time
Quarter: 
Day, Evening, Weekend
Number of hours per week: 
35 hours
Salary: 
12,25$ by hour
Job start date: 
2015-09-08
Number of positions to fill: 
2
Requirements
Languages asked for
French: 
Excellent
English: 
Excellent
Education
Level: 
Collegial
State: 
Finished
Details: 
Bilingual (written and oral) in French and English
 Minimum High School Diploma is required
 Must exhibit strong interpersonal, communication and leadership skills
 Exceptional listening and analytical skills
 Prior experience in a leadership role is preferred
 Proven ability to achieve and maintain quality standards in the call centre
 Ability to work independently and successfully adapt to change
 Demonstrated ability to train new and current employees

  • Resume required
    • Work place
    Montreal ,  Montreal, Quebec
     
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