You will be in charge of obtaining, analyzing and verifying the accuracy of order information in a timely manner and initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
State:
Permanent
Schedule:
Full time
Job start date:
2017-09-25
Number of positions to fill:
1
Detailed description:
Your main responsibilities will be:
• Receiving, processing and verifying the accuracy of orders from customers using the organization’s internal CRM/ERP systems and customer purchase orders.
• Respond to customers inquiries regarding quotes and orders
• Communicating pricing and delivery information, if requested.
• Accessing the company’s ERP system to obtain and extract order information (backorder status, tracking numbers, delivery dates, lead times, etc.)
• Providing product information, including possible product substitutions, technical assistance and broad service support, all in a timely and professional manner
• Enter customer issues, authorizing product returns, clearly describing circumstances and reasons for return on Return Authorization records.
Requirements
Languages asked for
French:
Excellent
English:
Excellent
Working experience
Qualifications required:
• Bilingual in French and English Post-secondary science degree or certificate
• Excellent Computer skills -- Microsoft Windows (moderate), Word (Excellent), Excel (Basic) and internet navigation/search
• Hands on Laboratory experience an asset
• Customer Service experience an asset
• Work well under pressure and with minimal supervision
• Good listening skills with logical thinking patterns
• Well organized with ability to juggle many projects simultaneously
• Professional telephone etiquette
• Aptitude for calming irate customers and building long-term positive customer relationships
