Under the authority of the Call Center supervisor, the Inbound Call Center Agent is responsible for selling tickets to the general public by phone.
State:
Temporary
Schedule:
Full time, Part time
Quarter:
Day, Evening, Weekend
Number of hours per week:
25 hours
Salary:
to be discussed
Job start date:
2014-11-08
Number of positions to fill:
3
Detailed description:
- Respond to inquiries by telephone;
- Operate the system for ticket reservations (Ovation);
- Outbound calls (if necessary);
- Perform other related duties requested by the director or supervisor on duty.
Schedule:
The shifts are mostly during the evenings and weekends. Must be available to work different shifts between 9 AM and midnight Monday to Friday or from 9 AM to midnight Friday to Sunday. The employees will work between 10 to 40 hours a week depending on his availabilities and the company's needs. It is a temporary position (4 months) with the possibility to be permanent.
Requirements
Languages asked for
French:
Not at all
English:
Excellent
Others:
Spanish (essential)
Working experience
Minimum experience required:
none
Qualifications required:
- Aptitude in customer service and sales;
- Ability to communicate in Spanish and English is essential;
- Professional behavior (team player, self-reliant, dynamic, interpersonal skills, honest, flexible, sense of initiative, organized, discretion, etc.);
- Ability to communicate in French is an asset;
- Knowledge of a ticketing system is an asset.
